Customer Experience & Education Consultant

Customer Experience & Education Consultant

Pay Rate: $40.99/hour on W2

Location: 501 West 30th Street, New York, NY 10001, United States – Hybrid – 2 days office

Start Date: May 5, 2026

End Date: December 31, 2026

Required Qualifications

• 5+ years of experience in customer experience (in-store and/or online)
• 3+ years of experience in learning content creation (digital and physical)
• Proven project management experience
• Strong communication skills
• Strong organizational and time management skills

Preferred Qualifications

• Retail or customer-facing experience
• Strong writing experience
• Experience with E-learning software/authoring tools
• Experience in in-person meetings and event planning

Key Responsibilities

1. E-Learning Project & Content Management

• Manage end-to-end e-learning projects, preferably in digital e-commerce or learning environments
• Collaborate with multiple vendors to deliver a seamless learning experience
• Oversee and maintain brand e-learning content across platforms to ensure consistency and adoption globally

2. Educational Content Creation

• Develop, write, and produce educational content, including:
• Product education
• Experience-based learning
• Digital training and upskilling programs
• Create video-based learning content, such as product demonstrations and tutorials
• Stay updated on customer experience trends across social media and retail environments

3. Customer Experience Expertise

• Apply deep understanding of customer behavior and engagement
• Identify what drives positive customer experiences both in-store and online
• Support strategies that enhance customer satisfaction, retention, and brand connection
• Contribute to learning design and community upskilling initiatives

4. Global Market Collaboration

• Partner with global teams to support education program rollouts
• Gather feedback from markets to improve service education initiatives
• Collaborate cross-functionally with teams such as:
• Marketing
• Social Media
• Communications
• Digital
• Beauty Tech

5. Reporting & Performance Tracking

• Track and analyze service KPIs across regions/markets
• Monitor performance and follow up to ensure continuous improvement