Director of Clinical Services

Job Description

Job Description:\n\nDirector of Clinical Services\nLocation: Tidewater/Hampton Roads, VirginiaCompensation: $80,000–$90,000 annuallyOrganization: Virtual Peace of Mind (VPM)\nAbout Virtual Peace of Mind\nVirtual Peace of Mind (VPM) is a fast-growing, fully remote mental health practice dedicated to providing compassionate, evidence-based care to youth and families across multiple states. Our mission is to expand equitable access to mental health services through high-quality virtual care while supporting the clinicians and professionals who make that care possible.\nWe are building a culture that is mission-driven, accountable, supportive, and designed for sustainable remote work.\nPosition Summary\nThe Director of Clinical Services serves as the senior clinical leader for Virtual Peace of Mind and is responsible for the strategic leadership, operational oversight, quality assurance, workforce development, and successful delivery of clinical services across the organization.\nThis executive leadership position oversees clinical operations, clinical personnel, quality and compliance, workforce performance, strategic partnerships, program implementation, clinical education, and apprenticeship programming.\nServing as the CEO's designee for clinical operations, the Director assumes primary responsibility for the day-to-day leadership of clinical services, clinical personnel, clinical performance, and assigned implementation activities. The Director is expected to independently manage the clinical department, resolve routine operational and personnel matters, maintain accountability for clinical performance, and appropriately escalate matters requiring CEO involvement. This structure allows the CEO to remain focused on organizational strategy, statewide expansion, business development, grants, and executive partnerships.\nA major priority of this position is the design and implementation of VPM's 16-month clinical apprenticeship program, including development of the weekly curriculum, learning objectives, competencies, training activities, supervision expectations, evaluation tools, and implementation standards.\nWho We’re Looking For\nThis opportunity may be particularly appealing to a seasoned behavioral health professional entering the next chapter of their career—someone who has already built significant clinical and leadership experience and is now looking for an opportunity to put that experience to work in a meaningful and lasting way.\nWe are looking for an accomplished clinical leader who no longer needs to prove that they can lead, but is excited about the opportunity to build, mentor, teach, develop future clinicians, strengthen systems, and leave a professional legacy.\nThe ideal candidate may be transitioning from a long-term leadership position, returning to the workforce in a different capacity, or intentionally seeking a second-career or next-chapter opportunity that offers meaningful executive responsibility without requiring them to build their own organization from the ground up.\nThis is not a passive, advisory, or ceremonial Director position. VPM is growing, and we need an experienced leader who still enjoys the work of leading and building. The Director will have significant responsibility and decision-making authority for clinical operations, workforce performance, leadership development, program implementation, strategic partnerships, and the systems necessary to support the organization's continued growth.\nOne of the most significant opportunities in this role is the ability to shape the next generation of behavioral health professionals. The Director will lead development of VPM's 16-month clinical apprenticeship framework and help create a structured pathway through which emerging clinicians can learn, develop, and become strong behavioral health professionals.\nFor the right person, this position offers an opportunity to bring years of accumulated clinical knowledge, executive judgment, leadership experience, and professional perspective into an organization where that expertise can have a lasting impact.\nKey Responsibilities\nClinical Leadership & Quality\n\nProvide executive oversight of clinical quality, service delivery, clinical risk, and regulatory compliance across programs and service lines.\nEstablish and maintain systems for monitoring documentation, treatment planning, client outcomes, clinical performance, and corrective action.\nLead quality assurance, performance improvement, and clinical policy development.\nSupervise, mentor, evaluate, and develop Clinical Supervisors and other clinical leaders.\nProvide consultation regarding complex, high-risk, or escalated clinical matters.\nEstablish clear clinical performance expectations and maintain accountability across the clinical department.\nDevelop leadership capacity and succession plans that strengthen VPM's long-term clinical leadership infrastructure.\nFoster a culture of clinical excellence, ethical practice, accountability, collaboration, continuous improvement, and exceptional client care.\n\nClinical Education, Workforce Development & Apprenticeship\n\nDesign and complete a comprehensive16-month clinical apprenticeship curriculum, organized by week with defined learning objectives, competencies, instructional content, applied activities, supervision expectations, performance milestones, and required deliverables.\nDevelop the educational infrastructure necessary to operate the program, including facilitator guides, participant materials, training manuals, competency assessments, evaluation tools, progress-tracking systems, and remediation procedures.\nBuild a structured apprenticeship model integrating clinical instruction, supervised practice, documentation proficiency, professional development, organizational orientation, and readiness for increasingly independent clinical responsibilities.\nCoordinate implementation, delivery, evaluation, and continuous improvement of the apprenticeship program in collaboration with clinical supervisors, organizational leadership, and applicable external partners.\nDemonstrate measurable weekly progress toward completion of the 16-month apprenticeship framework according to an approved project plan and implementation timeline.\nEnsure clinical education and apprenticeship programming align with applicable licensure and supervision requirements, evidence-based clinical practices, organizational standards, contractual or funding requirements, and workforce needs.\n\nClinical Operations & Workforce Performance\n\nAssume primary responsibility for the effective day-to-day operation of VPM's clinical department.\nDirect staffing capacity, clinical assignments, supervision structures, clinician availability, escalation processes, and clinical workflows.\nCollaborate with administrative and human resources leadership on clinician recruitment, selection, onboarding, performance management, corrective action, retention, and workforce planning.\nEstablish and monitor systems for clinical productivity, caseload management, service access, documentation timeliness, and operational performance.\nMonitor workforce performance and ensure clinicians and clinical leaders meet established organizational expectations.\nIdentify clinical, staffing, and workforce concerns early and take appropriate action to resolve barriers before they negatively affect service delivery.\nUse clinical, workforce, utilization, and operational data to identify trends, resolve barriers, recommend improvements, and ensure organizational and contractual expectations are achieved.\n\nStrategic Partnerships & Program Implementation\n\nServe as VPM's senior clinical liaison with school districts, principals, district administrators, state agencies, healthcare organizations, government entities, referral partners, grant partners, and other strategic stakeholders.\nRepresent VPM in implementation meetings, clinical planning discussions, partnership reviews, service-delivery meetings, and other assigned external engagements.\nLead the clinical implementation of new contracts, programs, school districts, grants, and service lines.\nEnsure timelines, staffing, workflows, communication protocols, and deliverables are established and maintained for assigned implementations.\nDevelop and execute partner-specific engagement and improvement strategies that strengthen utilization, service access, satisfaction, program performance, and long-term partnership stability.\nAddress and resolve partner concerns involving clinical services, workforce readiness, program implementation, and service delivery.\nRepresent VPM's clinical expertise professionally and effectively while supporting organizational growth, innovation, and long-term partnership development.\n\nExecutive Leadership & Organizational Strategy\n\nServe as a member of VPM's Executive Leadership Team.\nParticipate in organizational planning, strategic decision-making, and the development of scalable clinical systems.\nLead assigned strategic initiatives that strengthen clinical quality, organizational efficiency, workforce development, program implementation, and service growth.\nUse clinical, operational, workforce, partnership, and financial information to provide executive-level reports, recommendations, and corrective-action plans.\nAssist with developing and monitoring clinical department budgets, staffing investments, training resources, apprenticeship expenditures, and other assigned organizational resources.\nServe as the CEO's designee for day-to-day clinical operations, assigned partnership matters, program implementation, and clinical leadership decisions.\nCollaborate with executive leadership to ensure clinical operations remain aligned with VPM's mission, strategic direction, growth, and organizational priorities.\n\nAuthority & Decision-Making\nThe Director of Clinical Services is authorized and expected to make day-to-day clinical and operational decisions necessary to ensure effective service delivery, workforce performance, program implementation, clinical quality, and partnership responsiveness.\nThe Director exercises independent judgment in supervising clinical personnel, addressing performance concerns, resolving routine operational matters, implementing approved initiatives, establishing clinical workflows, and directing assigned clinical resources.\nMatters involving contract execution, unapproved financial commitments, executive compensation, significant organizational restructuring, enterprise-wide policy changes, or other decisions reserved for ownership remain subject to approval by the Chief Executive Officer.\nMinimum Qualifications\nEducation\n\nMaster's or Doctoral degree in Counseling, Social Work, Psychology, Marriage & Family Therapy, or a related behavioral health discipline.\n\nLicensure & Clinical Supervision\n\nCurrent unrestricted professional license in Virginia (LPC, LCSW, Licensed Clinical Psychologist, LMFT, or equivalent).\nBoard-approved supervisor status at the time of hire is required.\n\nRequired Experience\n\nMinimum 20 years of progressive clinical experience in behavioral health, mental health, or a closely related clinical environment.\nMinimum 10 years of Director-level clinical leadership experience, with responsibility for leading clinical services, departments, programs, or comparable behavioral health operations.\nMinimum 10 years of experience supervising licensed behavioral health professionals, including responsibility for clinical performance, professional development, accountability, and quality of care.\nDemonstrated experience directing clinical programs or behavioral health departments.\nDemonstrated experience supervising, mentoring, and developing clinical leaders and multidisciplinary behavioral health teams.\nDemonstrated experience managing external partnerships and implementing behavioral health services within school systems, healthcare organizations, government programs, community behavioral health settings, or comparable institutional environments.\nExperience leading organizational change, developing clinical infrastructure, and implementing complex programs or service lines.\nExperience developing clinical policies, procedures, quality-assurance systems, and performance-improvement initiatives.\nExperience managing clinicians across multiple programs or service lines.\nDemonstrated experience designing structured clinical training, professional development, workforce education, apprenticeship, residency, or competency-based learning programs.\nExperience managing complex, multi-phase projects with defined timelines, deliverables, performance measures, and stakeholder accountability.\n\nPreferred Qualifications\n\nPrevious experience as a Clinical Director, Director of Behavioral Health, Director of Clinical Services, or comparable senior clinical leadership role.\nExperience working with public school districts.\nExperience managing grant-funded behavioral health initiatives.\nExperience scaling behavioral health programs.\nExperience with telebehavioral health services.\nExperience developing comprehensive clinical curricula, training academies, apprenticeship programs, or graduate-level instructional content.\nExperience with learning management systems, instructional design, adult learning principles, or competency-based education.\nExperience developing and managing clinical department budgets.\nExperience implementing performance dashboards and data-informed quality-improvement systems.\n\nLeadership Competencies\n\nExecutive Leadership\nClinical Excellence\nStrategic Thinking\nRelationship Management\nConflict Resolution\nOrganizational Development\nTeam Leadership\nChange Management\nPublic Speaking, Teaching & Training\nEmotional Intelligence\nDecision-Making\nProgram Implementation\nSystems Development\nCurriculum Design & Instructional Planning\nData-Informed Leadership\nFinancial Stewardship\n\nLocation Requirement\nAlthough Virtual Peace of Mind operates remotely, the Director of Clinical Services must reside in the Tidewater/Hampton Roads region of Virginia, including Suffolk, Norfolk, Newport News, Hampton, Chesapeake, Virginia Beach, Portsmouth, or the surrounding area.\nFor a seasoned behavioral health leader considering what the next chapter of their professional life should mean, Virtual Peace of Mind offers an opportunity to do more than occupy another executive position. It is an opportunity to transfer decades of knowledge, develop future leaders, strengthen clinical systems, expand access to behavioral health care, and help prepare the next generation of behavioral health professionals—while continuing to lead, build, and make a measurable organizational impact.