Property Maintenance Supervisor

Job Description

Job Description

Maintenance Technician 

Reports to: Portfolio Manager and Property Manager 

Position status: Non-Exempt, Hourly; 40 hours/week 

Hours: Monday–Friday 8:00 AM–5:00 PM (with one-hour lunch); rotating on-call schedule 

Pay Range: $20–$28/hour plus periodic overtime pay 

 

Position is based primarily at BHC’s rental properties located across Richmond, Henrico, Chesterfield, and Petersburg. Our main office is located at 2108 West Laburnum Ave, Richmond, VA. 

 

About Better Housing Coalition 

At Better Housing Coalition, we believe that “Where you live can change your life!” Join us in changing the lives of others in your community. While you are changing the lives of others in your community, you may also be changing your own... 

The Better Housing Coalition invites YOU to join us in our crucial mission of providing affordable housing in the Greater Richmond area; our legacy of creating 1,700 modern, affordable homes – that and providing many MORE opportunities for working families and low-income seniors to thrive. We are Richmond region’s largest nonprofit community development corporation. 

At Better Housing Coalition, we have over nineteen well located and maintained rental properties in Greater Richmond and many upcoming properties in the construction phase. 

Position Summary 

Better Housing Coalition has a mid-level opportunity for a Maintenance Technician for one of its 18 rental properties located across Greater Richmond. 

As a member of a BHC Maintenance Team, you and your teammates will be responsible for maintaining our rental units and keeping the property in good working order. Reporting to the Portfolio Manager and the Property Manager, the Maintenance Technician maintains BHC’s high Property Maintenance standards and safeguards their enduring success. 

By ensuring that our properties far surpass legal affordable housing maintenance metrics, you and your team will ensure a high level of resident customer service and positive operational and financial metrics at each Property. Some of these regulations include LIHTC, Section 42, HUD and State Agency restrictions. 

This role has a rotating call schedule. The Maintenance Team provides after hours and weekend “on-call” support to BHC’s rental properties within Greater Richmond. Every six weeks, “on call” rotates to a different team member. You will be “on call” after business hours for a week. For your “on call” week, you are paid hourly for each maintenance call, and you are also reimbursed mileage. 

BHC invests in our employees through our benefits package and through our continuous training opportunities. Please consider applying if you are interested in growing your skills with us! 

Need to Have 

• Experience providing multi-unit property maintenance 
• Vocational training in one or more trades (HVAC, Electrical, Mechanical, Construction, Plumbing) preferred 
• General knowledge of maintenance functions– carpentry, plumbing, electrical, HVAC 
• Must own basic hand tools 
• Valid Driver’s License 
• Ability to pass comprehensive background & drug screening 

Maintenance Technician Responsibilities 

The Maintenance Technician performs interior and exterior maintenance and repair duties that provide BHC community members with a safe, comfortable residence. 

Maintenance Excellence 

• Follow Standard Operating Procedures and ensure the highest maintenance standards. 
• Maintain, upkeep and repair of the electrical and mechanical systems, appliances, buildings, and grounds on BHC properties 
• Perform painting, carpet cleaning, electrical, carpentry, plumbing, and HVAC work, and pest control throughout the BHC properties 
• Ensure service calls have been completed within 24 hours and emergencies immediately to repair and maintain buildings, fixtures, resident spaces, electrical and mechanical equipment, appliances, and grounds for safe and appropriate functionality 
• Repair or replaces electrical switches, outlets, and light fixtures, and performs other basic electrical work 
• Repair or replace appliances as necessary 
• Assist with or performs HVAC and refrigeration repairs 
• Complete plumbing repairs such as dripping faucets, leaking pipes, stopped up drains 
• Perform carpentry work such as hanging drywall, sanding and staining cabinets and counter tops, repairing windows, doors, and molding 
• Install, repair, finish and paint drywall and other surfaces 
• Lay and repair tile as needed 
• Ensure lights are in working order, tripping hazards and other safety concerns are immediately repaired 
• Maintain exterior grounds, gardens, and other areas as assigned around the property, including recreation and swimming pool areas 
• Repair fences and service vehicles 
• Responsible for appropriately storing and securing facilities/maintenance equipment, chemicals, or gasoline properly after use, and locking devices (doors, windows, mailboxes) 

Preventative Maintenance 

Execute and document property inspection and preventative maintenance programs. 

BHC Employee Management 

Participate in ongoing training and education to improve efficiency. 

Operational Leadership 

• Follow BHC policies and procedures 
• Utilize property maintenance software 
• Complete work orders promptly and document 
• Return all completed work orders to the main office 
• Advise management of any Property issues or problems 

Safety & Risk Management 

• Comply with safety standards and local building codes, and emergency response plans. 
• Adhere to property, OSHA, and SDS safety procedures and protocols for safe working conditions 

Additional Responsibilities 

• Travel by car to BHC properties. (All BHC properties are in Richmond, Henrico, Chesterfield, and Petersburg and mileage is reimbursed) 
• Remain up to date with new developments on Properties and ensure management and other team members receive relevant information 
• All other duties as assigned by management 

Education & Experience 

• Previous experience with multi-family hands-on maintenance 
• Strong skills in customer service 
• High School diploma or equivalent (GED) 
• Valid Driver’s License 
• Vocational training in one or more trades (HVAC, Electrical, Mechanical, Construction, Plumbing) preferred 

Work Environment 

• Frequent risk of electrical hazards 
• Occasional exposure to mold 
• Frequent exposure to seasonal weather and associated temperature fluctuations 
• Frequent exposure to noise, dust, or commonly present environmental chemicals or fumes 
• Continuous moderate to loud noise 

Skills 

• General knowledge of maintenance functions– carpentry, plumbing, electrical, HVAC 
• Must own basic hand tools 
• High degree of customer focus 
• Effective and professional verbal and written communications 
• Strong organizational and time management skills 
• High level of initiative 
• Physically able to move freely and frequently through Property for repairs and maintenance inspections. 
• Ability to access the facility on all floors via staircases. Frequent climbing stairs or navigation of uneven, rough, or rocky ground 
• Ability to continuous working with a variety of common hand and power or motorized work tools 
• Ability to Lift, transport or position up to 50 pounds. 

 

Licensure, Training, and Certification costs may be covered if approved by BHC leadership. 

Required  

Offers are contingent on background check results which include credit check, driver’s license check, and Educational, Employment, and Certification verification. 

Status

Hourly 

Compensation and Benefits 

• Hourly rates range from $20–$28/hour plus periodic overtime pay. 
• 13 holidays and 21 days of PTO for first year employees. 

 

Better Housing Coalition is an Equal Opportunity Employer.