Contents Manager

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance

Paul Davis Restoration of Greenville & Spartanburg is looking for an experienced, motivated, and organized Contents Manager to lead our Contents Department.

Our Contents Department plays a critical role in helping homeowners and businesses recover after fire, water, mold, and other property damage. We are looking for someone who can take ownership of the department, lead a team, manage multiple projects, and ensure our customers' belongings are handled with care throughout the restoration process.

The ideal candidate is a strong leader who is detail-oriented, dependable, and able to balance customer service, production schedules, and job profitability.

Key Responsibilities

Department Management & Leadership

• Oversee daily operations of the Contents Department, including pack-outs, cleaning, storage, inventory, and pack-backs.
• Supervise, train, and manage contents technicians and other department personnel.
• Schedule employees, coordinate workloads, and ensure projects are completed efficiently and on time.
• Establish accountability for productivity, quality of work, and department performance.
• Work closely with the mitigation and reconstruction departments to coordinate project schedules.

Contents Restoration & Inventory

• Oversee the packing, handling, transportation, cleaning, storage, and return of customers' personal property.
• Ensure accurate documentation, photographs, labeling, and inventory tracking of all contents.
• Manage cleaning and restoration processes for furniture, electronics, textiles, and other personal belongings.
• Identify salvageable and non-salvageable items and ensure proper documentation.
• Maintain organized and secure warehouse storage areas.
• Ensure proper procedures are followed to prevent lost, damaged, or misplaced items.

Project Management & Financial Oversight

• Manage multiple contents restoration projects from start to finish.
• Monitor job budgets, labor hours, equipment usage, and material costs to maintain profitability.
• Review job costing and identify opportunities to improve efficiency and gross profit.
• Ensure all work performed is properly documented and billed.
• Coordinate with estimators to identify additional work and necessary supplements.
• Maintain accurate job records and ensure timely project completion.

Customer Service & Communication

• Serve as a primary point of contact for customers throughout the contents restoration process.
• Communicate professionally with homeowners, insurance adjusters, and other involved parties.
• Provide regular project updates and address customer questions or concerns.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Ensure customers' personal belongings are treated with respect and care.

Qualifications

• Previous experience in contents restoration, property restoration, moving and storage, or a related industry preferred.
• Prior management or supervisory experience strongly preferred.
• Strong organizational, leadership, and problem-solving skills.
• Ability to manage multiple jobs, deadlines, and employees simultaneously.
• Understanding of job costing, labor management, and profitability.
• Strong communication and customer service skills.
• Comfortable using computers, inventory management systems, and job management software.
• Experience with Xactimate, RMS/NextGear, or similar restoration software is a plus.
• Valid driver's license and acceptable driving record.
• Ability to perform physical tasks associated with contents restoration when needed.

What We're Looking For

We need someone who takes initiative, holds their team accountable, and doesn't wait to be told what needs to be done.

This position requires someone who can lead by example, make decisions, solve problems, and keep the department moving forward. The right person understands that successful contents restoration is about more than cleaning and moving belongings. It's about organization, communication, customer satisfaction, and running a profitable department.