Medical Services Coordinator

Job Overview At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. We are the fastest growing mental health practice group in the country and are looking for a Medical Services Coordinator to support our clinicians and patients. Job Summary The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in‑person and remote patients and clinicians. Compensation $19.00 - $20.00 hourly, plus quarterly bonus/incentive potential. Location 20545 Center Ridge Rd, Suite 305, Rocky River, OH 44116 Benefits Medical, dental, vision, and AD&D insurance Short‑ and long‑term disability and life insurance 401(k) retirement savings plan with employer match Paid parental leave, paid time off, and holiday pay Employee Assistance Program Key Responsibilities Create a positive work environment; support in‑office clinician and staff engagement activities. Provide strong customer service, responding promptly and appropriately to patient needs. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Assist psychiatric clinicians with prior authorizations, lab orders, letters, record requests, and coordination of necessary paperwork. Facilitate communication between the patient, medical staff, and the patient’s pharmacy. Manage phone systems: answer incoming calls, assist with medication–related questions, refill requests, release requests, appointment reschedules, and other inquiries. Ensure accuracy of patient pharmacy information in the medical record and scan all hard‑copy correspondence into the patient’s EHR. Assist patients with telehealth access, Patient Portal issues, and troubleshooting. Immediately handle urgent requests; triage patient issues and resolve them, or direct to correct departments. Assist in coordination of external referrals for patient care. Provide general clinician support, including administrative tasks such as sending letters and faxes. Coordinate with clinicians on additional patient questions and assist with termination processes for patients. Required Skills & Abilities Ability to multitask and prioritize duties to support high‑quality patient experience. Ability to work independently and as a team member. Strong written and verbal communication skills. Proficiency in Microsoft Office and EMRs. Comfortable handling sensitive and confidential information (HIPAA). Education & Experience High school diploma or equivalent required; associate’s or bachelor’s degree preferred. 1+ year of experience in healthcare operations, customer service, or a similar role preferred. Professionalism & Decision‑Making Responsibilities Behave ethically, ensuring behavior aligns with company values. Build and maintain positive relationships internally and externally. Work cooperatively to set goals, resolve problems, and make decisions that enhance effectiveness. Act with a growth mindset, continuously looking for ways to improve processes and performance. Show flexibility and adaptability to company needs. Maintain organization and attention to detail in scheduling, data entry, and communication. Resolve conflicts cooperatively and constructively. Physical Requirements Regularly required to sit, stand, bend, talk, and hear. Frequently required to walk. Must be able to lift and/or move objects up to 25 pounds. Specific vision abilities include close, distance, color, peripheral, and depth perception and the ability to adjust focus. EEO & Disability Accommodations LifeStance is an equal opportunity employer. LifeStance Health complies with federal and state disability laws and provides reasonable accommodations. Contact our Human Resources Team at View email address on click.appcast.io for accommodation requests. #J-18808-Ljbffr