Customer Support Specialist (48221)

Customer Support Specialist

Roseville, MI

Overview

Position Type Full Time

Customer Support Inside Sales Specialist

Roseville, MI | Full-Time | MonFri, 8am5pm EST

Ultimation Industries, an MCE Company

At Ultimation Industries, our Inside Sales Specialists are the front line for customers who are looking for conveyor systems, material handling solutions, and automation equipment from quick-ship orders to fully customized installs. You'll handle inbound calls and inquiries, guide customers to the right solution, manage orders from start to finish, and play a supporting role in our growing e-commerce operation.

If you're organized, customer-obsessed, and a quick learner who's comfortable juggling multiple priorities in a team environment this is a role you can grow with.

Compensation & Benefits

We take care of our team with a full benefits package:

• Medical, dental, and vision coverage.
• Company-paid life, AD&D, and short- and long-term disability insurance.
• 401(k) with a generous company match.
• Generous PTO and paid holidays.
• Tuition reimbursement
• Paid parental leave.
• Employee Assistance Program (EAP).
• Voluntary benefit products.

What You'll Do

Customer Sales & Support (approx. 80%)

• Manage and route a high volume of inbound calls serving as the first point of contact for customers seeking conveyor systems, material handling products, and automation solutions.
• Partner with customers via phone and email to understand their application needs and identify the best product solutions.
• Prepare and support customer quotations accurately and in a timely manner.
• Process returns and resolves order-related issues promptly and professionally.
• Support order entry, online order processing, and shipment coordination from start to finish.
• Quickly build and maintain strong product knowledge across Ultimation's full lineup.

E-Commerce & Process Support (approx. 20%)

• Support ongoing e-commerce growth initiatives contributing to one of the leading direct-to-customer conveyor platforms in the U.S.
• Assist with process improvements that drive efficiency, accuracy, and customer satisfaction across the sales and order management workflow.
• Perform general administrative support tasks as needed to keep the team running smoothly.

Qualifications

What We're Looking For

Must Have:

• 2+ years of customer service and/or inside sales experience you've handled volume and know how to stay organized under pressure.
• Strong customer service mindset with excellent written and verbal communication skills, including a professional phone presence.
• Proficiency in Microsoft Office Suite, including Outlook.
• Highly organized with strong attention to detail and the ability to manage multiple priorities without losing accuracy.
• Self-motivated, team-oriented, and quick to learn new products and processes.
• High school diploma or equivalent.

Nice to Have:

• Experience with ERP systems, particularly Epicor Prophet 21 (P21).
• Familiarity with HubSpot CRM or GoTo phone application.
• Manufacturing, distribution, or industrial products experience.
• Associate's or bachelor's degree in business, marketing, or a related field.

Who You Are

The people who thrive at Ultimation share a common set of traits:

• Dependable and accountable you do what you say you'll do.
• Coachable and eager to learn you take feedback and run with it.
• Results-driven and proactive you don't wait to be told.
• Adaptable and comfortable with change you see it as opportunity.
• Detail-oriented with strong problem-solving skills.
• Effective both independently and as part of a team.

About Ultimation Industries

Founded in 1988 and headquartered in Roseville, MI, Ultimation Industries is a leader in conveyor systems and material handling solutions designing, manufacturing, and installing automation and assembly equipment for facilities of all sizes. We're the largest integrator of Jervis Webb overhead conveyor systems in the U.S. and one of the leading direct-to-customer online sellers of conveyor equipment, serving the automotive, food processing, vertical farming, warehousing, fulfillment, and delivery industries across the U.S., Latin America, and Europe.

Ultimation joined Motion & Control Enterprises (MCE) in 2023, giving our team the backing of a top-50 national industrial distributor while keeping the fast-moving, entrepreneurial culture that earned us back-to-back spots on the Inc. 5000 list of America's fastest-growing private companies. It's a great time to join we're growing, and we're building the team to match.

Ultimation Industries and MCE are proud Equal Opportunity Employers. We welcome applicants of all backgrounds, experiences, and identities.