Intensive Services Case Manager (ICMS) - Case Manager II/III

Job Description

Job Description

Intensive Services Case Manager (ICMS) – Case Manager II/III

Full-time, M-F

Locations: Long Beach and Wilmington

Position Summary

Intensive Case Management Services (ICMS) provide comprehensive, community-based services to individuals experiencing or exiting homelessness who have complex medical, behavioral health, and social service needs. Using a Housing First and Harm Reduction approach, Case Managers help residents living in Permanent Supportive Housing (PSH) achieve housing stability, improve health outcomes, and increase independence.

This position is ideal for individuals who thrive in a fast-paced, relationship-focused environment and are passionate about serving vulnerable populations.

Essential Duties & Responsibilities

• Provide intensive, client-centered case management services to residents living in Permanent Supportive Housing (PSH).
• Develop trusting relationships that promote housing stability, recovery, independence, and improved physical and behavioral health.
• Conduct comprehensive psychosocial assessments and develop individualized service plans, reviewing and updating plans at least quarterly.
• Coordinate referrals and linkage to primary care, behavioral health, substance use treatment, benefits, employment, legal services, and other community resources.
• Conduct home visits, wellness checks, and community-based services where clients live, and accompany clients to appointments as needed to support engagement and continuity of care.
• Respond to behavioral health, housing, and other client crises using trauma-informed crisis intervention, de-escalation, and coordination with emergency responders, hospitals, and community providers when appropriate.
• Maintain timely and accurate documentation, assessments, service plans, and progress notes in CHAMP, HMIS, APRICOT, and other required systems.
• Manage a caseload in accordance with County ICMS staffing requirements. Caseload size varies based on client acuity and program needs. As client acuity decreases, Case Managers may assume additional clients or provide coverage at other program locations to maintain County staffing ratios.
• Collaborate with multidisciplinary teams, property management, healthcare providers, and community partners to support resident success and housing retention.
• Practice Housing First and Harm Reduction principles while respecting client choice, dignity, and self-determination.
• Participate in team meetings, trainings, quality improvement activities, and other duties as assigned.

What to Expect

This is not a traditional office-based case management position. While Case Managers are assigned to a primary office location, some of the work requires home visits and travel to community location. The position requires flexibility, critical thinking, and the ability to respond to changing priorities, urgent client needs, and crisis situations while maintaining professionalism and strong clinical judgment.

Qualifications

Minimum Requirements

• Bachelor's degree in Social Work, Psychology, Human Services, or a related field and at least one year of experience working with individuals experiencing homelessness; or
• Two years of experience providing direct mental health services or intensive case management.

Preferred Qualifications

• Experience working with individuals experiencing homelessness, serious mental illness, substance use disorders, and chronic health conditions.
• Knowledge of Housing First, Harm Reduction, trauma-informed care, and community resources.
• Strong communication, organization, documentation, and time management skills.
• Experience with electronic documentation systems (HMIS, CHAMP, APRICOT, or similar).
• Ability to work collaboratively while managing competing priorities in a community-based environment.
• Ability to work occasional evenings or weekends as program needs require.

Compensation & Benefits

Full time

Hourly: $29.00–$32.00 per hour (DOE)

Comprehensive benefits package, including:

• 100% employer-paid medical, dental, vision, life, and long-term disability insurance
• Retirement plan with employer match
• Paid time off and paid holidays
• College tuition assistance
• Professional development opportunities
• Student loan repayment assistance
• Opportunities for growth within a mission-driven organization

Physical Requirements

This position regularly requires the ability to see and read information on a computer screen; hear and communicate effectively with residents, employees, vendors, and others by telephone and in person; stand and walk; and sit at a workstation for extended periods. The position also regularly requires the use of hands and fingers for writing, typing, keyboard use, telephone use, grasping, and handling materials. Employees must be able to regularly lift, carry, push, or pull up to 15 pounds.

Join a team committed to supporting residents to improve housing stability, health, and long-term success in permanent housing.

Our organization is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, marital status, registered domestic partner status, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local law.