Guest Services Coordinator

Job Description

Be the first "Aloha" they remember-and the person who keeps our vacation ownership experience running flawlessly.

Our Sales Gallery is where Guests arrive for scheduled vacation ownership presentations-often excited, sometimes skeptical, always forming an impression. You'll set that tone.

You'll welcome guests with Aloha, confirm invitation details, and keep tours moving seamlessly by coordinating guest flow and pairing each party with a Sales Executive through a structured rotation.

Behind the scenes, you'll keep the gallery and refreshment areas polished and guest-ready, to help craft an environment that feels calm, premium, and intentional-even when the day is moving fast.

Here's why you'll love it here:

We offer an excellent benefits package to our full-time Team Members that include:

• Hourly Pay: $26.00
• OPT (Optional Practical Training) status is accepted for this position.
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these world-class benefit programs today!
• Generous Paid Time Off Program including Paid Sick Days and Parental Leave
• Team Member Recognition and numerous learning and advancement opportunities and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Responsibilities

As a Guest Service Coordinator you will be responsible for:

• Following required script in greeting and seating guests and providing a high level of customer in a warm and welcoming environment
• Verifies accuracy of invitation, as needed, to validate the qualified tour and verify individuals on the invitation
• Identifies and assigns the Sales Executive and Sales Leader per the rotation
• Handles incoming telephone calls and provides responses to inquiries
• Assists in the opening and closing of the Sales Gallery and model rooms, as needed. Ensuring the Sales Gallery and Model rooms are ready for the start of business
• Responsible for presentation as well as preparing and maintaining the kitchen, self-service, and guest seating areas
• Participates in required skills assessments for training and development
• Provides the Sales Executives with general information regarding the tour guest
• Responsible for issuing, logging, printing gifting receipts and gift vouchers
• Performs accurate and timely reporting of exception tour information processing to appropriate department
• Maintains and interprets tour rules and rotation to ensure consistency and integrity of process
• Additional duties assigned by Management, as needed, to further business objectives

Schedule:

Our Sales Gallery operates 7 days a week. This is a full-time position with varying shifts between 6:30AM-6:30PM, including weekends and holidays.

Qualifications

To fulfill this role successfully, you possess the following minimum qualifications and experience:

• High school diploma or equivalent
• 0-3 years of related experience
• Demonstrate excellent communication and interpersonal skills
• Maintain a professional appearance and demeanor
• Balance multiple tasks and assignments and demonstrate strong organizational skills in a fast-paced work environment
• Intermediate digital literacy - familiar with Microsoft Office Suite
• Full flexible schedule required including weekends and holidays

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associate's degree or higher
• Previous customer service experience

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.