Front desk / Reception / Cafe / Customer Service Associate

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Training & development
• Wellness resources

Are you passionate about health, wellness, and providing exceptional customer service? We are seeking a highly motivated and enthusiastic individual to join our team as a Front Desk/Cafe Staff member at our health & wellness fitness club. If you have a friendly and outgoing personality, excellent organizational skills, and a genuine interest in promoting a healthy lifestyle, then this could be the perfect opportunity for you!
Position: Front Desk/Cafe Associate
Available Hours:
Weekday Mornings 4:30 am- 11am
Weekday Evenings 5-10 pm
Saturday or Sunday. 6:30 am- 12pm or 12-6pm
Opportunity for more hours
Employment type: Part-time (Not Seasonal)

Responsibilities:
● Greet members and guests with a warm and friendly demeanor, ensuring a positive and welcoming experience from the moment they enter the club.
● Provide exceptional customer service by answering inquiries, addressing concerns, and assisting members and guests with various requests.
● Manage the front desk area, including taking phone calls, scheduling appointments, and maintaining a tidy and organized workspace.
● Stay up-to-date with the club’s services, facilities, and promotions to provide accurate information to members and guests.
● Operate the cafe area, preparing and serving a variety of healthy snacks and beverages to members and guests.
● Take orders, process payments, and handle cash transactions accurately and efficiently.
● Ensure cleanliness and hygiene standards are maintained throughout the cafe and front desk area.
● Monitor inventory levels and let management know when orders for supplies are needed, ensuring that stock is maintained and at appropriate levels.
● Collaborate with the club management team to develop and implement creative initiatives to enhance member satisfaction and retention.
Qualifications:
● Previous experience in a customer service role, preferably in a fitness club, spa, or hospitality setting.
● Strong interpersonal and communication skills, with the ability to build and maintain rapport with members, guests, and colleagues.
● Excellent organizational skills and attention to detail.
● A positive and proactive attitude with the ability to multitask and prioritize responsibilities in a fast paced environment.
● Basic knowledge of nutrition and fitness principles is desired but not mandatory.
● Basic food handling and preparation knowledge is preferred.
● Proficiency in using computer applications for administrative tasks.
● Basic knowledge of POS software for cafe transactions.
● Availability to work flexible hours, including mornings, evenings, weekends, and holidays.
● CPR/AED Certified
Benefits:
● Competitive compensation based on experience
● Opportunities for growth and advancement within the company
● Access to club facilities and services
● Complimentary membership
● Employee discounts on products and services
● Supportive and inclusive work environment
As a member of our front desk/cafe team, you will have the opportunity to make a positive impact on the lives of our members and contribute to their overall wellness journey. To apply, please submit your resume and cover letter outlining your relevant experience and why you are interested in joining Spa 23 as a Front Desk/Cafe Associate. We thank all applicants for their interest, but only those selected for an interview will be contacted.
We look forward to receiving your application and potentially welcoming you to the Spa 23 family!