Product Operations Analyst

Product Operations Analyst Own end-to-end delivery of Abstract Workers — AI agents that automate workflows for legal, government affairs, tax, and compliance teams. Discovery to launch. What you’ll do Lead discovery calls to surface painful workflows and synthesize them into clean, buildable Workers Own the build pipeline in Linear — break down scope, flag dependencies with engineering, and update customers weekly Talk credibly with engineers about connectors, data pipelines, and reliability — and translate build tradeoffs for customers Test every Worker before go-live with the customer’s real data — catch hallucinations, broken links, and malformed output Build customer confidence by explaining the gates, source‑tracing, and human controls behind every Worker Spot the next Worker after the first one lands and grow early customers into multi‑Worker accounts Help the account executive (AE) team prioritize scopes — quick wins versus complex builds — so the team never overcommits What we’re looking for 2–5 years professional experience with fast learning and comfort in ambiguity Strong people skills — thoughtful questions, active listening, plain‑English technical explanations Comfort with APIs, databases, and basic data flows Project management instincts — systems, checklists, early blocker flags, closed loops Bias toward action without perfect information Ownership mentality from problem discovery through resolution Nice to have Experience in government affairs, legal, compliance, policy, or regulatory roles Prior customer success, implementation, or solutions engineering experience at a B2B SaaS company Familiarity with AI/ML products or agents — even as a heavy user of Claude or ChatGPT Experience managing projects in Linear, Jira, or Asana Compensation $80,000–$110,000 · Equity Autonomy — you own the customer implementation pipeline, no micromanagement Mentorship — direct line to Patrick Utz (CEO) and Alan Feuerlein (CTO) Unlimited PTO and sick leave, plus paid federal holidays Health insurance (Anthem PPO), full dental and vision, and Guardian basic life #J-18808-Ljbffr Abstract