Medical Receptionist/Call Center Representative

Job Description

Job Description

Description:

Job Title: Medical Receptionist/Call Center Representative 

General Summary of Duties: Greet, instruct, direct, and schedule patients and visitors. As the first person that a patient sees when entering the office, the receptionist is to treat all patients, visitors, and staff in a professional and courteous manner. Employee will also conduct patient scheduling, receive calls, perform patient check-in/out, taking messages, verifying insurance information, enter charges and patient information into the EMR system, and answer patient questions. Serve as a liaison between patients, medical support staff, providers, and the public.

Supervision Received: Report to Practice Manager, Call Center Supervisor or Front Office Supervisor.

Supervision Exercised: None

Typical Physical Demands: Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally may lift up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, ability to type, operate a calculator, telephone, copier, and other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view computer screens for long periods and to work in an environment which can be stressful.

Typical Working Conditions: Work is performed in a reception area and involves frequent contact with patients and visitors. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people.

Primary Duties/Responsibilities Include but not Limited to:

• Greet patients and visitors in a prompt, courteous, and helpful manner, maintaining excellent customer service skills.
• Check in patients, verify and update necessary information in the Company’s electronic medical records system. Assist patients with ambulatory difficulties.
• Ensure correct insurance coverage information.
• Maintain patient appointments and follow office scheduling policies.
• Proper use of telephone system and acceptable telephone etiquette.
• Answer telephones, screens calls, takes messages, and provide information as needed.
• File, coordinate lab work, physician reports, etc., as needed.
• Screen visitors and respond to routine requests for information.
• Understand OSHA and HIPAA regulations and requirements.
• Maintain work area and waiting room in neat and orderly manner.
• Open, date, and distribute incoming mail. 
• Have a basic understanding of medical office procedures. Have the ability to read, understand, and follow oral and written instructions. Ability to sort and file materials correctly by alphabetic or numeric systems.
• Understand HMO’s/PPO’s and participating health plans.
• Understand the medical claims process, including coding.
• Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
• Maintain patient confidentiality.
• Answer telephones and assist with patient check-in/check-out, as needed.
• Direct patient requests or questions to the appropriate provider.
• Perform related work and other duties as required.

Performance Requirements:

Knowledge, Skills, and Abilities: Sound knowledge of business office policies and procedures. Knowledge of grammar, spelling, and punctuation. Skill in operating a computer and office equipment. Excellent customer service skills and ability to answer telephones in a pleasant and helpful manner. Ability to speak clearly and concisely; to read, understand, and follow oral and written instruction; and to establish and maintain effective working relationships with patients, employees and the public.

Education: High school diploma or equivalent.

Experience:

1. One year experience, preferably in a medical office setting.
2. Knowledge of medical terminology desirable and medical coding.
3. Word processing and computer experience.

Certifications/License: None

Alternative to Minimum Qualifications: None

Requirements:

MMR and Flu vaccinations required (unless approved for a Medical or Religious exemption)

PPD

Background Check and Drug Screening required