Administrative Support (Workforce Development)

Bilingual Arabic Preferred Answer phones, screen incoming calls, gather routine information and direct callers to appropriate destination Take and deliver messages as needed Schedule appointments and admissions for clients and set up client reminders as needed Answer questions and concerns, collect information and documentation, provide information on program requirements and schedule patient/clients Provide a welcoming, informative presence at assigned workstation Be cognizant of surroundings and notify a supervisor of suspicious or threatening behavior Account for the safety and security of the building Greet visitors, determine service need and direct to appropriate area or individual Type, copy, file and fax documents as needed Prepare and sort mail Order supplies as needed Maintain agency confidentiality and clients’ privacy May be responsible for scheduling and maintaining appointment calendars for sessions, individuals or groups May prepare client or patient forms and files (hardcopy and/or electronically) May assist in gathering data for regular reporting based on assigned functional area May perform standardized testing according to established guidelines and procedures, including hemoglobin testing, weight measurement and documentation of results Operate standard office equipment and use required software applications Perform other duties and responsibilities as assigned Job Title: Administrative Support I Job Status: Part‑time (up to 28 hours) Job Summary Under direct supervision, the Administrative Support I uses basic skills obtained through experience and training to provide clerical support to an assigned functional area. Essential Duties and Responsibilities Answer phones, screen incoming calls, gather routine information and direct callers to appropriate destination Take and deliver messages as needed Schedule appointments and admissions for clients and set up client reminders as needed Answer questions and concerns, collect information and documentation, provide information on program requirements and schedule patient or clients Distribute documentation to appropriate destination Provide a welcoming, informative presence at assigned workstation Be cognizant of surroundings and notify a supervisor of suspicious or threatening behavior Account for the safety and security of the building Greet visitors, determine service need and direct to appropriate area or individual Type, copy, file and fax documents as needed Prepare and sort mail Order supplies as needed Maintain agency confidentiality and clients’ privacy May be responsible for scheduling and maintaining appointment calendars for sessions, individuals or groups May enter routine data into database software May prepare client or patient forms and files (hardcopy and/or electronically) May assist in gathering data for regular reporting based on assigned functional area May perform standardized testing according to established guidelines and procedures, including hemoglobin testing, weight measurement and documentation of results Operate standard office equipment and use required software applications Perform other duties and responsibilities as assigned Knowledge of Knowledge, Skills and Abilities Basic concepts, principles and practices of office administration Billing systems, co‑pays, deductibles and insurance verifications as well as referrals and prior authorizations based on assigned functional area Basic medical terminology based on assigned functional area OSHA standards and universal precautions based on assigned functional area Skill In Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office Operating electronic medical record software based on assigned functional area Operating database software based on assigned functional area Operating MI WIC database based on assigned functional area Ability To Communicate effectively, both orally and in writing Organize and prioritize multiple tasks and meet deadlines Provide a high level of customer service to both internal and external contacts Work independently as well as collaboratively within a team environment Maintain confidentiality of agency and client information For the Medical clinic – ability to use medical terminology Educational/Previous Experience Requirements Minimum Degree Required: High school diploma or GED equivalent At least 6 months previous admin/clerical experience or 1 year preferred or any equivalent combination of experience, education and/or training approved by Human Resources Licenses/Certifications None at date of hire Working Conditions Hours: Normal business hours, some additional hours may be required Travel Required: None generally required Working Environment: Climate controlled office #J-18808-Ljbffr ACCESS - Arab Community Center for Economic and Social Services