Collections Specialist

Kimball Midwe st, a national distributor of maintenance, repair, and operation products, is searching fora Collections Specialist Ifor our Columbus, Ohio location. As a Kimball Midwest associate, you’ll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots—where employees are recognized as individuals and our culture remains a top priority. Responsibilities Responsible for the maintenance of customer accounts through collection activity and account research. Responsible for Tier 2 inbound calls into the Credit & Collections department through multiple channels including voice, text, social media, and Customer or Sales Rep portals. Follows up with Customers and Sales Representatives within 24 hours of phone or email request. Works accounts receivable aging reports, collection reports, and sales representative reports as assigned by Credit & Collections Management. Meet department metric standards on a monthly basis. Provides superior customer service by maintaining focus on the 2-customer philosophy. Maintain thorough and accurate documentation on customer account interactions. Performs other duties as assigned by Credit & Collections Management. Qualifications 3+ years' experience in Collections, Accounts receivable, or a similar role The ability to resolve complex payment issues Proficient inMicrosoftOfficeApplications(Outlook, AX,Excel,etc.) The abilitytocommunicate inaprofessionalmanner withmanagement, salesrepresentatives,customers, andco-workersinbothwrittenand verbal form The abilitytoreadandwritesmall lettersandnumbers; theabilitytomake arithmeticcalculations The abilitytounderstandandfollow written and oral instructions Proficient in skip tracing and establishing alternative contacts The ability to handle confidential information and use discretion while performing job tasks Thesuccessfulcompletionofaninety(90)dayorientationperiod Additional Information **This is a Monday-Friday role. The shifts are 8 hours with the schedule between the hours of 8:00.am-6:00pm. Will work 9:00am-6:00pm once a week. health dental and vision insurance company sponsored life optional life and disability insurance Health Savings Accounts and Flexible Spending Accounts a 401(k) plus match Tuition Assistance Paid Parental Leave Paid Time Off (PTO) a Dress for your Day dress code paid holidays Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law. About Us Mission-Vision-Values Employer Privacy Policy Kimball Midwest is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, military status, sexual orientation, or veteran status. Our Company does not discriminate in employment, and no question on this application is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis protected by local, state or federal law. EEO is the Law ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service #J-18808-Ljbffr