Member Services Representative - Whiteville

Brunswick Electric Membership Corporation

Job Description
Job Description
Position Purpose: Provide live or virtual support for members before, during and after their participation with the cooperative.
Duties include:
Assist members with making payments and billing inquiries
Create service orders to repair, connect or disconnect electric services
Listen to members' concerns, issues and questions
Resolve members' concerns and questions about electric services or energy solutions
Maintain a positive attitude and calmly respond to members' concerns or complaints
Open new member accounts
Enhance member experience by promoting cooperative difference positively, answering questions and addressing concerns as they arise
Recommend new products or innovative energy solutions to meet members' needs
Escalate issues and questions to other departments, as necessary
Other projects and administrative tasks as requested
Qualifications:
Previous experience in customer service, call center, or a similar role.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Strong interpersonal skills and the ability to interact with customers and team members
Equal Opportunity Employer, including Veterans and Individuals with Disabilities
Job Posted by ApplicantPro

Vacancy posted 5 days ago

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