Advising Operations Coordinator

Job Description

Job Description

Title: Advising Operations Coordinator

Position Type: Professional Tech Full time

College: Front Range Community College

Division: Enrollment Management & Student Success

Department: FRCC COMPASS Advising

Campus: Larimer Campus

Location: Fort Collins

Salary Range: $55,872 - $58,666 annually

Who We Are:

With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.

Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.

One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.

FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence.

Job Summary:

Reporting directly to the Senior Director of Advising, the Advising Operations Coordinator supports Front Range Community College’s mission of student success, access, and completion by coordinating the operational infrastructure that enables effective, equitable, and student-centered advising services. This position provides leadership in advising operations, systems administration, data analysis, process improvement, and administrative coordination to ensure students receive timely, accurate, and accessible support throughout their educational journey.

Through the managing of advising workflows, Navigate360 administration, assessment reporting, and cross-functional collaboration, the position helps strengthen retention and persistence initiatives, improve the student experience, and promote operational consistency across advising services. The role also provides key administrative and office support functions that contribute to the daily effectiveness of the advising team, including coordination of staff schedules and communications, maintaining operational resources and documentation, supporting purchasing and facility requests, assisting with event logistics, and serving as a central point of coordination for advising operations.

The Advising Operations Coordinator supports continuous improvement efforts by leveraging data, streamlining processes, and advancing equity-minded practices that align with FRCC’s commitment to inclusive excellence, collaboration, and holistic student support.

This position will be located at the Larimer Campus and have the opportunity to work remotely occasionally but will require a strong on campus presence and will require occasional travel to all three FRCC campuses for trainings, in-services, etc.

Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.

Duties & Responsibilities:

Operational Leadership

• Coordinate advising workflows and service delivery to support efficient, student-centered operations.
• Support the planning and coordination of peak registration and enrollment periods by coordinating logistics and communication with advising staff and Enrollment Management and Student Success (EMSS) partners.
• Develop and maintain standardized operating procedures, operational guides, and an internal information hub that serves as the go-to reference for advising staff.
• Monitor appointment availability, service levels, and operational processes to ensure advising services remain accessible, responsive, and aligned with departmental goals and student needs.
• Identify operational gaps and recommend process improvements that increase efficiency, reduce friction for students, and strengthen overall service delivery.

Systems Administration

• Serve as a primary operational administrator for the Advising department, for Navigate360 and other advising and student success technology platforms, ensuring effective system functionality and user support.
• Configure, maintain and optimize system settings and workflows, including appointment scheduling, communication campaigns, automated processes, and student engagement tools.
• Develop and maintain dashboards, reports, and data-tracking mechanisms to support advising operations, strategic decision-making and student success initiatives.
• Coordinate and monitor the College’s early alert process workflows including system routing, stakeholder communications, and follow-up activities.
• Manage student-to-advisor assignments and monitor data quality to ensure the accuracy and integrity of advising records and reports.
• Partner with campus stakeholders and technology teams to identify operational needs, support system enhancements, conduct testing, troubleshoot issues and implement continuous process improvements.

Data & Assessment

• Collect and analyze data, and develop reports data related to advising operations, student engagement, and student success outcomes to support data-informed decision-making.
• Support departmental assessment initiatives by gathering and evaluating operational and student success data, identifying opportunities for continuous improvement and service enhancement.
• Develop and maintain reports, dashboard, presentations, and data summaries for leadership, advising staff and college stakeholders.
• Utilize data to identify trends, measure outcomes, evaluate processes, and recommend process improvements that promote student success and equitable service delivery.
• Collaborate with college partners to support data-informed planning, assessment activities, and strategic initiatives.

Staff Coordination and Office Support

• Coordinate advising staff schedules and office coverage, to ensure consistent service delivery and operational continuity across advising locations and modalities.
• Serve as a primary point of contact for advising operations by managing shared communication channels, coordinating responses to student inquiries, ensuring continuity of communication during staff absences.
• Facilitate onboarding, training, and operational support activities for advising staff and student employees, including coordination of resources, schedules, and access to systems and tools.
• Monitors adherence to established procedures, workflows, and operational standards, promoting consistency, efficiency, and compliance across the advising team.
• Provide administrative and operational support functions for the Academic Advising department, including purchasing and procurement activities, supply and resource management, event and meeting coordination, facility work orders, and operational resources.
• Maintain update operational documentation, calendars, resource materials, and communication tools to support efficient office operations.
• Identify opportunities to improve administrative processes, and office workflows, implementing solutions that enhance operational effectiveness and the student experience.

Strategic Work & Collaboration

• Contribute to strategic initiatives and continuous improvement efforts to enhance advising effectiveness, operational efficiency, student engagement and student success outcomes.
• Support the development and implementation of equity-minded practices, processes, and service models that improve student access, responsiveness, and overall experience.
• Support student experience mapping and process analysis to identify barriers and opportunities for improvement.
• Collaborate with departments across Enrollment Management and Student Success, Academic Affairs, Information Technology, and other campus partners to support integrated student support services.
• Participate in committees, workgroups, and campus initiatives related to advising operations, student success, and retention strategies.

Competencies/KSAs:

• Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals.
• Student Centeredness: Places the student at the center of your work. Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do.
• Data Usage: Looks at the data within the department, paying particular attention to what the data shows about the department's performance and student impact. Works with the next level supervisor to brainstorm changes that can be implemented to improve a program or service that the department provides.
• Cultural Self-Awareness: Willing to examine own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve students.
• Cultural Competence: Recognize the need to become knowledgeable about the ways to communicate and support students of other backgrounds. Change approach to reflect the new learning.
• Equity Mindedness: Learn to view department operations through an equity lens. Be willing to call attention to processes that lead to inequity in serving students. Understand the College's equity goals and how your role supports FRCC's ability to achieve those goals.
• Operational Planning: Have an understanding and knowledge of the college's various strategic plans and understand how your work supports each of them. Understand the department's expectations to find proactive ways to support the goals of the department.
• Leading from the Middle: Lead from your position by not only closely examine your responsibilities for the department, but in bringing forward ideas to your supervisor the college should consider to be more student centered.
• Team Building: Participate in team-building exercises and strive to build positive and collaborative relationships with colleagues both within the department and in other departments within the college.
• Collaboration: Willingness to work with colleagues across departments to further student engagement.

Minimum Qualifications:

• An associate degree and four years of experience in information technology support, academic advising support, student success, or related field.

OR

• A Bachelor’s degree and two years of experience in information technology support, academic advising support, student success, or related field.

AND

• Experience engaging students, clients and/or customers in a helping role.
• Proficiency learning and utilizing technology such as Microsoft Suite, Banner, and EAB Navigate.
• Knowledge of academic advising or higher education and student affairs models.

Preferred Qualifications:

• Ability to communicate effectively in Spanish.

Selection Process:

The selection process for this position will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate.

Position will remain open until filled with a priority deadline of August 9, 2026 .

This posting may be used to fill multiple or similar positions.

Application Instructions:

In your application, please include a resume and cover letter that specifically address how your background and experience align with the requirements, qualifications, and responsibilities of the position.

The application will ask for you to provide three references. We ask that they are all professional references and at least one is a current/recent supervisor.

Additional Information/Benefits:

Salary Information: The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value.

Benefits Information: For information about benefits for Administrative, Professional and Technical Employees and Faculty, please see the Front Range Community College Benefits page.

Welcoming. Respectful. Inclusive. Together, we are FRCC.