Field Chief Technology Officer - Modern Workplace

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Field Chief Technology Officer (Field CTO) serves as SHI's executive-level advisor for Modern Workplace and End User Compute strategy. Acting as a trusted partner to CIOs, CTOs, Digital Workplace leaders, Infrastructure executives, and business stakeholders, the Field CTO helps organizations develop data-driven strategies, operating models, and transformation roadmaps that enable measurable business outcomes.

Rather than functioning as a decision-maker, the Field CTO provides independent guidance, industry expertise, governance frameworks, and executive-level advisory services that enable customers to make well-informed decisions regarding workplace transformation, employee productivity, endpoint modernization, AI adoption, digital employee experience, and technology investments.

The role bridges business strategy, technology innovation, hardware lifecycle management, software platforms, managed services, and workforce enablement while helping customers optimize the performance, cost, security, sustainability, and user experience of their modern workplace environments.

Role Description

Executive Advisory & Transformation Leadership

• Serve as a strategic advisor to CIOs, CTOs, Chief Digital Officers, and IT leadership teams.

• Facilitate executive-level discussions focused on workplace transformation, employee productivity, technology modernization, and future-state operating models.

• Guide customers through long-term Modern Workplace and End User Compute strategy development.

• Establish transformation governance frameworks that align technology investments with business objectives.

• Provide independent recommendations, industry benchmarking, and advisory insights that support customer decision-making.

• Lead executive workshops, visioning sessions, and strategic planning engagements.

• Represent SHI as an industry thought leader through executive briefings, customer events, analyst interactions, conferences, and advisory councils.

KPI-Driven Operating Model & Governance Advisory

• Design and recommend KPI-driven operating models that help organizations measure and optimize workplace performance.

• Define governance frameworks that support strategic decision-making across hardware, software, services, and employee experience initiatives.

• Establish executive dashboards and success metrics focused on business outcomes rather than technology outputs.

• Advise customers on workplace transformation maturity models and organizational readiness.

• Help leadership teams align technology investments to measurable productivity, efficiency, financial, and user satisfaction objectives.

• Contribute to Quarterly Business Reviews (QBRs), Executive Steering Committees, and Transformation Governance Boards.

• Develop executive reporting structures that provide visibility into transformation progress, adoption, value realization, and operational performance.

Modern Workplace Strategy

Provide executive advisory leadership across:

• Digital workplace transformation initiatives

• Employee productivity and collaboration strategies

• Hybrid and flexible work programs

• Employee choice programs and device choice frameworks

• Digital Employee Experience (DEX) strategy and measurement

• Workforce enablement and technology adoption

• Endpoint modernization initiatives

• Workspace experience optimization

• Future-of-work planning

• AI-enabled workplace transformation

Position DEX as a strategic business pillar that directly influences productivity, retention, employee satisfaction, technology adoption, and organizational effectiveness.

Hardware & Intelligent Refresh Strategy

Lead strategic guidance around:

• AI PCs and next-generation endpoint technologies

• Intelligent Refresh programs and device modernization strategies

• Employee Choice and device personalization programs

• Client computing strategy across laptops, desktops, workstations, tablets, and mobile devices

• Device Lifecycle Management (DLM)

• Hardware Lifecycle Management (HLM)

• Device-as-a-Service (DaaS)

• Global deployment and refresh strategies

• Sustainability-focused refresh planning

• Procurement optimization and lifecycle economics

• Asset recovery, redeployment, and disposition strategies

Position Intelligent Refresh as a strategic business initiative that improves workforce productivity, strengthens security posture, lowers operational costs, and accelerates AI readiness.

Software, Microsoft 365 & Value Realization Leadership

Provide executive guidance for:

• Microsoft 365 strategy and adoption

• Microsoft Copilot deployment and value realization

• Endpoint management and modern management initiatives

• Microsoft Intune and Unified Endpoint Management (UEM)

• Endpoint security and compliance

• Collaboration platforms and modern communication solutions

• Desktop virtualization and VDI strategies

• Digital Employee Experience platforms

• Automation and workflow transformation

Beyond technical architecture, advise customers on:

• Microsoft 365 ROI frameworks

• Copilot business value measurement

• Productivity improvement metrics

• License optimization strategies

• Adoption and change management programs

• Technology investment justification and value realization planning

AI, Copilot & Workforce Productivity Strategy

Act as SHI's executive advisor for AI-powered workplace transformation by helping customers:

• Develop AI adoption frameworks

• Establish governance models for AI initiatives

• Create Copilot deployment strategies

• Define AI readiness and maturity assessments

• Align AI investments with business outcomes

• Measure productivity and efficiency improvements

• Enable workflow automation opportunities

• Identify use cases that drive measurable employee value

• Develop executive reporting models for AI business impact

The Field CTO is expected to help customers understand not only how AI technologies work, but how they can be responsibly adopted and governed to generate measurable organizational value.

Partner Ecosystem Optimization

• Develop strategic alignment across OEMs, software providers, cloud partners, service providers, and emerging technology vendors.

• Evaluate partner ecosystems against customer business requirements.

• Advise customers on technology portfolio rationalization and optimization.

• Identify opportunities to improve interoperability, reduce complexity, and maximize partner investments.

• Maintain executive-level relationships across SHI's strategic partner network.

Services Portfolio Innovation

Provide strategic oversight and advisory input across:

• Device Lifecycle Management

• Managed Endpoint Services

• Modern Workplace Services

• Zero-Touch and OTAP Provisioning

• Modern Management Services

• Integration and Configuration Services

• Warranty and Support Services

• Service Desk and End User Support

• Asset Recovery and ITAD Programs

• AI Readiness Services

• Benchmarking Services

• Next-Generation Device Lab Programs

Position Zero-Touch deployment, OTAP provisioning, Intune, and UEM initiatives as transformational levers that improve agility, reduce operational burden, enhance employee onboarding experiences, and accelerate modernization efforts.

Sustainability & ESG Advisory

• Advise customers on sustainable endpoint lifecycle strategies.

• Connect refresh and disposition programs to measurable ESG objectives.

• Develop reporting frameworks that quantify environmental benefits from device recovery, redeployment, refurbishment, and recycling initiatives.

• Help organizations align IT sustainability programs with broader corporate sustainability goals.

• Promote circular-economy approaches to endpoint management.

Customer Executive Engagement

• Establish trusted advisor relationships with executive stakeholders.

• Participate in executive strategy reviews and transformation governance sessions.

• Lead QBRs focused on business outcomes and value realization.

• Facilitate strategic alignment discussions between technology and business leadership.

• Assist customers in developing multi-year workplace transformation roadmaps.

• Support large strategic pursuits, executive presentations, and board-level technology discussions when appropriate.

Sales & Business Development Leadership

• Support SHI sales teams on strategic opportunities and executive relationships.

• Influence large-scale hardware, software, and services engagements through executive advisory and strategic consulting.

• Drive thought leadership content and market positioning.
• Partner with marketing, services, and solution organizations to identify emerging opportunities and customer needs.

• Support revenue growth through trusted advisor relationships and strategic influence.

Behaviors and Competencies

• Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
• Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
• Interpersonal Skills: Can lead others in developing their interpersonal skills, proactively drive organizational interpersonal relationships, and foster a culture of open communication and collaboration.
• Negotiation: Can lead strategic negotiations, inspire others to develop negotiation skills, and foster a culture of constructive dialogue and compromise.
• Entrepreneurial Thinking: Ability to recognize and create value in uncertain and unstructured situations through innovative thinking and strategic vision.
• Impact and Influence: Can drive organizational change and win the support of key stakeholders through effective influence and persuasion.
• Analytical Thinking: Can lead and innovate in the application of analytical thinking, solve complex problems, influence others, and contribute to best practices.
• Business Acumen: Can provide strategic guidance and insights to drive overall business success.
• Technical Expertise: Can create new applications for technical knowledge and skills and can lead the development of technical standards and procedures.
• Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
• Networking: Can lead strategic networking initiatives, inspire others to develop networking skills, and foster a culture of collaborative professional growth.

Skill Level Requirements

• Effectively engage and collaborate with key stakeholders across the organization to achieve seamless and impactful results. - Expert
• Skillfully engage in discussions to reach mutually beneficial agreements and compromises. - Expert
• Confidently deliver presentations that simplify and clarify complex issues for diverse audiences across various functions. - Expert
• Utilize a structured, logical approach to deconstruct and resolve challenging problems effectively. - Expert
• Possess a deep understanding of business operations, market dynamics, and financial principles to make informed decisions. - Expert
• Demonstrate emotional awareness, adaptability, and diplomacy to effectively interact across all organizational levels. - Expert
• Excel in managing tasks, prioritizing responsibilities, and effectively planning time to ensure project success. - Expert
• Expertly articulate design principles and concepts related to technical architectures and services. - Expert
• Proficiently discuss and explain interconnected solutions, including cloud, networking, and security. - Expert

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• 10+ years of experience in a customer-facing role explaining strategic and tactical concepts
• 10+ years of experience in a previous role taking concepts and reference architectures to operationalized implementations
• 10+ years of industry experience
• 10+ years of experience in architect work with Data Center, IT Operations, IT Automation technologies
• 10+ years of experience selling into large customer environments -OR- experience interfacing with executive committees at Fortune 1000 organizations

The estimated annual pay range for this position is $250,000 - $350,000 which includes a base salary and bonus. The compensation for

this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status