Account Manager

Primary Responsibilities/Essential Functions:

• Own the full client relationship lifecycle for assigned enterprise accounts, acting as the key point of contact and trusted advisor
• Develop and execute strategic account plans to deliver business value and achieve revenue growth targets
• Translate client goals into actionable roadmaps, partnering with Operations, Product, and Technology teams to ensure exceptional service delivery
• Conduct regular QBRs and strategic planning sessions with client stakeholders to align on KPIs, identify optimization areas, and renew commitments
• Manage client expectations and contract performance, ensuring SLAs are met and issues are resolved proactively
• Identify upsell and cross-sell opportunities, supporting the sales team with solution definition and positioning
• Track activities and progress in CRM (Salesforce preferred), maintaining accurate records, forecasts, and renewal timelines
• Stay current on industry trends, competitor offerings, and retail technology advancements to guide client conversations
• Collaborate with Marketing and Product teams to refine service offerings based on client feedback and market demand

Qualifications:f

• 3–5 years of experience in B2B account management, client success, or consultative sales, preferably in SaaS, logistics, or supply chain
• Proven success managing enterprise-level accounts with measurable impact on retention and growth
• Strong understanding of contract terms, service-level agreements (SLAs), and KPI management
• Proficiency with CRM tools; Excel skills required for reporting and client analytics
• Ability to craft and deliver compelling presentations to senior executives and operational leaders
• Exceptional communication, relationship-building, and negotiation skills
• Familiarity with retail, logistics, or e-commerce ecosystems is a strong plus
• Experience with SQL, API integrations, or technical solution scoping is a bonus
• Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment
• Strong problem-solving skills with a bias for action and continuous improvement