Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative
Job Description

This Customer Service Representative role focuses on serving as the primary liaison between customers and internal teams, ensuring that every order and inquiry receives timely, accurate, and professional attention. You will support both inside and outside sales, manage order lifecycles from entry through delivery, and help resolve issues related to production, shipping, scheduling, and invoicing. This position offers room for growth and long-term stability in a collaborative office environment.

Responsibilities

• Develop and maintain positive customer relationships by providing responsive, professional, and courteous service at all times.
• Coordinate with internal departments, including sales, production control, and materials management, to ensure customer requests are handled accurately and on time.
• Support inside and outside sales teams by providing order status updates, customer information, and general assistance as needed.
• Perform order entry and data entry tasks to back up the sales team, ensuring all purchase orders and customer details are entered accurately into the system.
• Track and expedite customer orders, monitoring progress and proactively communicating updates to customers and internal stakeholders.
• Interact with internal departments to help ensure on-time delivery and resolve any issues that may impact delivery schedules.
• Adjust orders according to customer requests and established company policies, and communicate any changes to all relevant parties.
• Resolve conflicts related to production, shipping, scheduling, and invoicing by investigating issues, coordinating with internal teams, and communicating clear resolutions to customers.
• Review purchase orders and related documentation to confirm accuracy, identify important details, and ensure compliance with company guidelines.
• Use email and phone communication to provide clear, professional updates and follow-ups to customers and coworkers.
• Generate and work with open order reports using basic Excel skills to monitor order status and identify items requiring follow-up.
• Participate in initial onboarding activities, including completing required paperwork, attending facility tours, and engaging in training sessions.
• Complete approximately two weeks of structured training with daily check-ins and support from leadership, progressing to independently performing normal duties by around week three.
• Perform other related duties as assigned to support the overall effectiveness of the customer service function.

• At least 5 years of experience in a customer service role.
• Strong customer service orientation with the ability to act as a professional conduit between customers and internal teams.
• Proficiency with Microsoft Office, including good working knowledge of Word and Excel.
• Strong Microsoft Outlook skills for managing email communication and coordinating customer interactions.
• Accurate data entry and order entry skills, including reviewing and processing purchase orders.
• Excellent attention to detail, especially when reviewing orders and important customer information.
• Good oral and written communication skills, with the ability to communicate clearly and professionally by email and phone.
• Ability to handle multiple job functions simultaneously with minimal supervision.
• Good organizational skills to manage multiple orders, tasks, and priorities effectively.
• Ability to maintain a professional appearance and positive company image in all customer and internal interactions.
• Strong interpersonal skills, with the ability to collaborate effectively with internal teams such as sales, production control, and materials management.
• Comfort using basic Excel functions to work with open order reports and track order status.

• Experience performing expediting functions, including tracking orders, updating systems, and coordinating with production and materials teams.
• Experience supporting both inside and outside sales teams in a customer-facing environment.
• Demonstrated ability to provide clear, professional follow-up with customers and coworkers.
• A positive, outgoing attitude and a willingness to help others, contributing to a collaborative team environment.
• Team player mindset, preferring to engage with colleagues rather than working in isolation.
• Ability to learn quickly during an intensive training period and transition to independent performance of responsibilities within a few weeks.
• Comfort working in a non-call-center environment where most communication occurs via email, with a moderate volume of phone calls.
• Commitment to long-term employment and professional growth within the organization.

This is an onsite position based in Glendale, CA, in an office setting on a large campus with modern, spacious buildings and ample desk space. The environment is spread out and roomy, providing a comfortable and organized workspace. Standard hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. Employees have access to a break room and outdoor areas for breaks, supporting a balanced and pleasant workday. The role relies heavily on computer-based work, including Microsoft Office (Word, Excel, Outlook), email communication, and internal systems for order entry and tracking. The culture emphasizes professional communication, teamwork, and a supportive training environment with daily check-ins during onboarding, offering room for growth and long-term stability.

Job Type & Location

This is a Contract to Hire position based out of Glendale, CA.

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Glendale,CA.

This position is anticipated to close on Jun 12, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.