Technology Support Analyst

National Law Firm is searching for a Technology Support Analyst to provide advanced onsite and remote support for firmwide users. You’ll act as the first escalation point for Level 1, troubleshoot complex technical issues, support A/V and conference room tech, and deliver onboarding and small‑group training on firm systems. What You’ll Do Resolve advanced software, hardware, mobile, printer, and remote‑access issues Mentor Level 1 technicians and provide knowledge transfer Support conference room A/V, hybrid meetings, and tech setups Handle onboarding, device imaging, and user training Document tickets thoroughly and maintain proactive communication Escalate complex issues to Level 3 and collaborate on solutions Assist with testing new applications, tools, and services What You Bring 3+ years advanced technical support in a large corporate IT setting Strong troubleshooting skills across Windows, Microsoft 365, AD, SCCM, Citrix VDI & VPN Ability to translate technical concepts for non‑technical users Excellent communication, customer service, and problem-solving abilities Experience delivering training a plus Legal industry experience strongly preferred #J-18808-Ljbffr DNA Partners