CHB Operations Associate

About Maersk Maersk is a global leader in integrated logistics, with over a century of experience driving innovation and transforming global trade. With 100,000+ employees across 130 countries, we work together to deliver efficient, sustainable, and customer-focused supply chain solutions. At Maersk, we value collaboration, diversity, and continuous learning, creating an environment where our people can grow while making a meaningful impact on the future of logistics. What We Can Offer: At Maersk, we’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. Exposure to global logistics operations and opportunities to build deep expertise in customs brokerage and trade compliance A collaborative team environment with strong cross-functional support and structured knowledge sharing Opportunities for learning and career progression within Maersk’s integrated logistics network A fast-paced yet supportive environment that encourages ownership, accountability, and continuous development. About the role As a CHB Operations Associate, you will play a critical role in ensuring our customers’ imports move smoothly, compliantly, and on time. You will manage end-to-end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams. This role is well suited for someone who is detail-oriented, organized, and motivated to build expertise in customs brokerage while contributing directly to service delivery and operational excellence. Key Responsibilities: Serve as a primary point of contact for assigned customers, providing timely updates and resolving shipment inquiries Prepare and submit U.S. Customs entries and Partner Government Agency (PGA) filings in compliance with applicable regulations Manage entry files in line with defined KPIs, service standards, and documentation requirements Coordinate shipment clearance with freight forwarders, carriers, airlines, and CFS facilities to ensure timely release Track and trace inbound shipments from arrival through final delivery, proactively addressing delays or risks Maintain accurate documentation and upload complete entry packages into internal systems Support billing processes, delivery orders, and operational reporting requirements Collaborate with internal teams to ensure coverage, knowledge sharing, and support during peak volumes. What We Are Looking For: Operational accuracy & compliance focus: we are looking for someone who is highly detail-oriented, committed to accuracy, and proactive in ensuring all customs processes and documentation meet regulatory and company standards 6–12 months of experience in customs brokerage, logistics, or a related operational role (2+ years preferred in CHB or similar environments) Solid understanding of import processes, documentation, and regulatory compliance requirements Strong verbal and written communication skills with the ability to interact effectively with multiple stakeholders High attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment Bachelor’s degree preferred or equivalent relevant work experience; Customs Broker License is an advantage but not required Your Impact In this role, you will contribute directly to enhancing customer experience, ensuring compliance, improving operational efficiency, and supporting the adoption of standardized processes and digital tools across customs brokerage operations. Job Type: Full Time Salary: $56,000 - $60,000* *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Benefits: Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match. Notice to applicants applying to positions in the United States You must be authorized to work for any employer in the U.S. Relocation & Immigration support is not available for this position. #LI-Hybrid #LI-GS4 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing View email address on click.appcast.io. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.