Service Advisor

Job Description

Job Description

Automotive Service Advisor – Join the Car Pros Team!

Are you passionate about cars and delivering outstanding customer service? Car Pros is seeking a dedicated Automotive Service Advisor to join our team! In this role, you’ll be the first point of contact for our customers, ensuring their experience is smooth, professional, and efficient.

• Greet customers warmly as they enter the service area.

• Assess vehicle repair needs through customer interviews and visual inspections.

• Prepare accurate estimates and itemized work orders, detailing parts and labor costs.

• Answer customer inquiries in person or via phone promptly; return all missed calls the same day.

• Communicate daily with customers via phone, text, or in person regarding vehicle updates.

• Perform minor adjustments or repairs as needed.

• Close repair orders efficiently and notify customers upon completion.

• Collaborate positively with all team members to ensure a cooperative work environment.

• Maintain customer satisfaction (CSI) and meet company standards for labor and parts gross.

• Uphold company policies on non-discrimination and harassment.

• Maintain professional demeanor and courtesy with all members of the public.

• Operate computers, phones, calculators, and other office tools effectively.

• Drive and move vehicles safely as required, including test drives, customer deliveries, and lot repositioning.

• Computers, calculators, phones, adding machines, and staplers

• Hand tools, measuring tools (micrometers, calipers, gauges), and office supplies

• Leather-topped rubber-soled shoes

• Other required safety equipment as needed

• Intermittent standing (up to 60% of the day), walking (20%), and sitting (10%)

• Occasional bending, kneeling, crouching, lifting (up to 20 lbs), and carrying (up to 10 lbs)

• Occasional pushing/pulling, climbing, crawling, twisting, and reaching

• Exposure to dust, fumes, gases, odors, noise, vibration, extreme weather, and automotive machinery

• Combination of indoor office and service area environments

• Reasonable accommodations provided for individuals with disabilities

• Participate in maintaining a clean, organized, and professional dealership environment

• Protect and care for dealership property, tools, and vehicles

• Medical, dental, vision, short/long-term disability, and life/AD&D insurance for employees and families (eligible after 60 days) – Car Pros sponsors 80% of basic medical coverage

• 401(k) plan eligibility after one year of service

• Accrual of one hour of personal time off for every 30 hours worked

Pay: $66,356.75- $153,361.68 annually

If you’re ready to provide exceptional service and grow your career in the automotive industry, apply to join the Car Pros team today!