IT Operations Specialist

Overview IT Operations Specialist — Onsite in Foster City, CA | 5 days in office Shift: Thursday through Monday; 7:00 AM - 4:30 PM Role: We’re looking for a hands-on IT Operations Specialist to support our Technical Operations (TechOps) function within a real-time Fusion Center environment in Foster City, CA. The ideal candidate combines analytical and documentation skills with practical experience in systems, networking, and operations workflows. This role is fully on-site in a secure facility and plays a key part in capturing and improving the technical backbone of live operations. Core Focus Areas Shadowing and documenting live operational workflows, dependencies, and system interactions Mapping technical processes and identifying bottlenecks or inefficiencies Coordinating with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows Drafting clear process documentation and improvement recommendations Communicating findings to both technical and non-technical stakeholders Key Requirements Strong technical documentation and analytical capability Excellent communication and interpersonal skills Prior hands-on experience in at least two of the following: Windows workstation support Real-time operations or command-center environments TCP/IP networking or systems administration Web application or infrastructure troubleshooting Preferred Background Experience in

NOC/SOC

/Operations Center or equivalent 24x7 support environment Familiarity with monitoring tools, cloud diagnostics, or automation platforms Comfortable collaborating with DevOps / Infrastructure teams 7+ years of relevant technical experience Environment & Requirements On-site role in Foster City, CA (secure facility; background check required) Fast-paced, mission-critical operations center supporting real-time systems Key Responsibilities & Skills Technical Documentation Process Mapping & Analysis Workflow Optimization Real-time Operations Support Cross-functional Collaboration Incident Coordination Monitoring & Diagnostics Windows Workstation Support TCP/IP Networking Systems Administration Web Application Troubleshooting NOC/SOC Experience Stakeholder Communication Technical Skills Windows OS Administration TCP/IP Network Configuration Monitoring Tools (Splunk / Datadog / Nagios) Cloud Diagnostic Platforms (AWS CloudWatch / Azure Monitor) Automation / Scripting Platforms (Ansible / PowerShell / Bash) Ticketing Systems (ServiceNow / JIRA) Remote Desktop / RDP Tools Network Analysis Tools (Wireshark / NetMon) Education Bachelor's Degree in Computer Science, Information Technology, Network Engineering, Electrical Engineering. Preferred: Master's in Computer Science, Master's in Information Technology, MBA. Industry Experience IT Operations Real-time Operations Center Fusion Center NOC/SOC Cloud Infrastructure Monitoring Technical Support #J-18808-Ljbffr O2 Technologies,Inc