Customer Operations Specialist

ABOUT THIS POSITION We are looking for a detail-obsessed Product Operations Specialist to help keep our course launch process running smoothly, our existing courses in compliance, and our catalog well maintained. You’ll be the person triaging bugs, chasing them down to resolution, and making sure the right team knows about any follow ups, recurring issues, and emerging trends. If you enjoy operational puzzles, improving workflows, and collaborating across teams to keep things running smoothly, this is the role for you. Our ideal candidate is a methodical troubleshooter who loves clear processes, is comfortable when ownership of a problem isn’t obvious yet, and takes pride in getting the details exactly right. Reporting to the Sr Manager, Automation, you’ll partner closely with Customer Experience, Learning Experience, Regulatory, and Product to keep our products and courses healthy. WHAT YOU’LL DO Resolve day-to-day operational issues and regulatory requests across our product portfolio, applying established processes and using judgment to determine the right course of action, escalating when needed Intake and triage incoming bugs and requests from stakeholders, scoping them clearly for Product/Engineering, getting clarity on priority and estimated resolution time, and following up with the relevant stakeholders to keep them in the loop Build expertise in our products and processes so cross-functional partners know they can rely on you for day-to-day operational questions Support the launch of new courses and products, including proprietary LMS configuration tasks configuration tasks and related requests Partner with the Regulatory team on course requirements and updates, making the updates you can directly and routing anything that needs Development or Product Management support Keep the existing course catalog healthy through ongoing content and configuration maintenance, making sure updates land accurately across every affected course Monitor product and course metrics, investigating unexpected trends, summarizing findings, and partnering with stakeholders to determine next steps Spot repetitive tasks in your own workflows and automate them using AI tools like Claude Code or Codex, building on existing team repos and tools already in production WHAT YOU’LL NEED 2+ years experience in product operations, program/project coordination, support, or a similar analytical role Exceptional attention to detail and strong follow-through; you chase problems to resolution rather than handing them off Ability to communicate clearly and build productive cross-functional working relationships, including comfort navigating gray areas where ownership isn’t yet defined Curiosity and an investigative mindset; you naturally ask “why,” enjoy untangling operational problems, and persist until you find the underlying issue Ability to work through ambiguity independently, prioritize competing requests effectively, and know when to bring something to your manager Systems-minded — you enjoy learning new systems, can trace how information flows between tools, and are comfortable troubleshooting technical issues even if you aren't writing code. A builder’s instinct; you’ve used AI to automate parts of your own work, and you’d rather build a fix than wait for one Reside in one of the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York, North Carolina, Texas, Utah, and Washington. BONUS POINTS Experience in Edtech or another regulated industry Experience with reporting on JIRA issues Experience with content management or learning management systems Background in an education-related field ABOUT ACEABLE Aceable is a mobile education platform designed to create affordable, engaging, and convenient online courses available across mobile devices. Built by former teachers, NASA engineers, and those passionate about education, our team is obsessed with helping people reach their life goals and milestones through online certification. After launching our first mobile app to provide accredited driver’s ed courses, Aceable expanded into real estate education, healthcare education, and most recently mortgage and home insurance. Aceable serves hundreds of thousands of students per month, but we need your help to tackle our vision of serving millions of students per month! Aceable has been awarded one of the Best Places to Work for multiple years running by numerous entities, such as the Austin Business Journal, Built In, USA Today, and EqualOcean. We actively work to foster a creative, collaborative, and diverse culture whose overall mission is to impact as many student lives as possible. ABOUT THE PRODUCT & EXPERIENCE TEAM The Product and Design team operates with low ego and high ownership. We’re obsessed with understanding our users and the regulatory environments they navigate. This team is at the center of how Aceable delivers education, leveraging AI and modern product practices to raise the bar on student experience and operational efficiency. ACEABLE PERKS Join one of Austin’s Best Places to Work in 2024 & 2025 Competitive total rewards (base salary + bonus/stock options, if applicable) 401k match Robust medical, dental, and vision benefits Generous paid time off programs + 19 paid holidays per year Flexible work schedule Wellness programs Our own space on the top floor of a downtown Austin building with free parking Weekly lunch, a fully stocked fridge, and plentiful snacks Company events and activities (holiday events, happy hours, volunteering) #PursueGrowth Reimbursement ($600 per year for full-time employees) Free Roadside Assistance subscription Passionate teammates excited to help you succeed and learn NOTE: Our team is currently working in a hybrid work environment with flexibility to work in office or remote based on role/department and location* At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status. Even if you don't think you meet every qualification listed, we’d love to review your application! *Remote Hires I Aceable is only able to hire employees in the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York (excluding Boroughs), North Carolina, Pennsylvania, Texas, Utah, and Washington. Compensation: $66,000 - $88,000 #J-18808-Ljbffr