Operations Manager

Job Description

Job Description

At Rolling Hills Managers, we’re dedicated to elevating the guest experience at our 16 hotel properties by maintaining exceptional operational standards. Since our inception in 2005, we've grown into a respected name in hospitality, partnering with top-tier hotel brands like Marriott and Hilton. We believe in fostering a vibrant work environment where our 300+ team members thrive, knowing that when we invest in our people, they, in turn, deliver exceptional service to our guests. Our commitment to innovation and employee development ensures that we’re not just meeting industry expectations—we’re setting them.

As an Operations Manager, you'll play a pivotal role in driving our hotels’ success. You'll lead and inspire a team of dedicated staff, ensuring smooth operations and exceptional guest satisfaction. Your leadership will be instrumental in maintaining our reputation for excellence and achieving our growth objectives. We’re looking for someone with a keen eye for detail, a knack for problem-solving, and a passion for hospitality. If you're ready to make a significant impact and grow with a company that values your contributions, we’d love to hear from you. Join us in creating unforgettable experiences for our guests and rewarding careers for our team.

Compensation- Salary commensurate with experience

• Lead and inspire a team of hospitality professionals to deliver exceptional guest experiences.
• Oversee daily operations across our 16 hotel properties, ensuring efficiency and high standards.
• Collaborate with department heads to implement innovative strategies that enhance service quality.
• Monitor and analyze operational performance metrics to identify areas for improvement.
• Ensure compliance with industry regulations and company policies to maintain our reputation for excellence.
• Develop and manage budgets, optimizing resources to achieve financial objectives.
• Foster a positive and inclusive work environment that encourages team growth and development opportunities for all staff members.

• Perhaps you are currently holding a position of Front Desk Supervisor or Front Desk Manager, or a department leader in a hotel. This would be a good start to evaluating your experiences that would relate to the position of Operations Manager.
• Experience in leading and managing teams, while ensuring exceptional guest experiences, is important.
• Some Knowledge of Property Management systems would be helpful. The Hotel uses Opera, but any experience on a hotel platform would be helpful.
• Ability to develop and implement operational strategies that drive excellence and innovation.
• Proven track record of analyzing performance metrics to meet and exceed industry standards.
• Strong collaboration skills to work effectively with department heads and streamline processes.
• Commitment to fostering a supportive and inclusive work environment that promotes professional growth.
• Knowledge of health, safety, and regulatory requirements in the hospitality sector.
• Experience in managing budgets to optimize resources and drive profitability without compromising quality service delivery.

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model.

Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.