Customer Care Specialist
ASTOUND Group - West Coast Production Facility
Astound is hiring a Customer Care Specialist to support residential and business customers using our high-speed internet, TV, and phone services. In this role, you’ll handle inbound calls, chats, and emails, resolving billing, account, and basic technical issues while delivering a customer-first experience. You’ll explain plans and promotions, process payments and service changes, and guide customers through WiFi and streaming solutions. Working in a fast-paced, team-focused environment, you’ll use modern CRM and support tools and help improve processes that enhance reliability and customer satisfaction.
Vacancy posted 4 days ago
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