Customer Care Specialist
ASTOUND Group - West Coast Production Facility
Astound Broadband is seeking a Customer Care Specialist to deliver exceptional support to our residential and business customers. In this role, you’ll handle inbound calls, chats, and emails to resolve questions about high-speed internet, TV, and phone services. You’ll troubleshoot basic connectivity and equipment issues, explain plans and billing, and process account updates with accuracy. Working in a fast-paced, team-oriented environment, you’ll focus on first-contact resolution, quality metrics, and customer satisfaction while helping customers get the most from Astound’s advanced broadband and WiFi solutions.
Vacancy posted 3 days ago
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