IT Help Desk Technician
Full-time
Littlefield Physical Therapy Inc.
Job Overview
We are looking for an IT Help Desk Technician to join our Customer Services team. As an IT Help Desk Technician your role is to diagnose and resolve all the issues our customers are facing and providing them solutions as early as possible. Technical support and technical assistance are the two major responsibilities that you are expected to carry out in this role.
You will be the primary point of contact for our customers. You are responsible to provide the best customer service services to our clients in the best possible way. You will have to troubleshoot both hardware and software issues and fix the problems in their computer systems and mobile devices.
You should be well-versed with the knowledge of all technical procedures in order to be successful in this role. Excellent communication skills and problem-solving skills are the key requirements for this role.
If you think you can troubleshoot the technical issues efficiently then send in your applications to become part of our team.
Responsibilities
- Understand the nature of the issues the customer is facing and provide adequate solutions for the same.
- Respond to customer queries and complaints.
- Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email.
- Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible.
- Provide excellent customer service to the clients.
- Follow up with the customers on a regular basis.
- Maintain the record of common issues related to customer complaints and report them to higher management.
- Determine potential issues and get them resolved beforehand.
- Suggest improvements in the existing procedures.
- Ensure that all the issues are resolved on time.
Requirements
- Proven experience of working as an IT Help Desk Technician or Help Desk Specialist or relevant role.
- Hands-on experience in resolving technical issues.
- Familiarity with database management systems such as Oracle and SQL.
- Excellent communication and interpersonal skills.
- Excellent problem-solving abilities
- Team management skills.
- Should be a patient listener.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the IT Help Desk Technician in Oklahoma City, OK vacancy
$19.12 - $25.88 per hour
...Audiovisual Equipment, Call Center, Help Desk Support, Teleconferencing Certifications... ...No Job Description: HELP DESK TECHNICIAN I Transform technology into opportunity... ...Technician I with GDIT. A career in enterprise IT means connecting and enhancing the...SuggestedHourly payPermanent employmentContract workTemporary workFor contractorsFor subcontractorInterim roleImmediate startRemote workWorldwideFlexible hoursWeekend workGeneral Dynamics Information Technology
Oklahoma City, OK3 days ago- ...providing technical advice in terms of oral and written briefings, reports, and recommendations to senior leadership and maintenance technicians; and developing interpersonal relationships, maintaining good working relationships, and working cooperatively team member....SuggestedContract workWork experience placement
Southwest Research Institute
Oklahoma City, OK1 day ago - ...IT Support Technician Coordinates with IT Support Manager regarding system management and operating procedures. This level of technician provides help desk support, service and preventive maintenance activities on PCs, networks, telecom systems and peripherals. Capable...SuggestedLocal area
Red Rock BHS
Oklahoma City, OK2 days ago - ...Help Desk Analyst Location - RI/KS/OK/DE/KS/PH/FL/AZ Duration - 6+ Months Visa - USC/GC/EAD Essential Job Functions: • Provides basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application...Suggested
Infotree Global Solutions
Oklahoma City, OK5 days ago - ...computers, peripherals and printers (and at times, troubleshooting network related issues). Day to day activities include responding to IT incident tickets, supporting end users with any problems they encounter. Position Responsibilities: Deliver Secure Solutions...SuggestedFull timeTemporary workWork at officeFlexible hours
Associated Wholesale Grocers
Oklahoma City, OK4 days ago - ...Responsibilities The IT Support Techni cian is responsible for providing data processing services to the facility at both locations... ...treatment environment that promotes self-acceptance and helps stabilize patients suffering from acute psychiatric illness. Our...Local areaRemote workRelocation package
Universal Health Services
Oklahoma City, OK2 days ago - Technical Specialist OpportunityAJAX®, Gemini®, and Superior® equipment run the Mid-Continent — and the operators who run it need a technical expert they can call on a first-name basis. Cooper Machinery Services is planting deeper roots in Oklahoma City, and we're looking...Temporary workWork at officeLocal area
Cooper Machinery Services
Oklahoma City, OK5 days ago $40k - $50k
...IT Support Technician Industry: Managed IT Services / Technology Location (city, state): Oklahoma City, OK Pay: $40,000 - $50,000... ...Qualifications: ~1–3 years of experience in IT support, help desk, desktop support, or a related technical role. ~ Relevant...InternshipLocal areaRemote workMonday to FridayAddison Group
Oklahoma City, OK4 days ago$45k - $55k
...IT Technical Support Specialist Location: Phoenix, Arizona - Remote Employment Type: Full-time, salaried Salary Range:... ...complete documentation of the troubleshooting already performed. Help improve support processes, ticket workflows, documentation, and...Full timeWork at officeRemote workOnSite Dealer Solutions
Oklahoma City, OK3 days ago$114.6k - $234.6k
...expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud...Temporary workFlexible hoursOracle
Oklahoma City, OK3 days ago- Job Description Job Description About Us Larson Design Group (LDG) is an award-winning, employee-owned Architecture, Engineering, and Consulting Firm. Guided by our core values, we’re expanding our team, opening new offices, and adding new offerings to provide responsive...Work at officeLocal areaFlexible hours
Larson Design Group
Oklahoma City, OK4 days ago $20.83 - $26.25 per hour
...entry-level, first-line technical support for users of enterprise IT services in a highly regulated government environment. The role... ...tier teams. Follow clearly defined escalation paths and service desk runbooks, handing off complex or high‑impact issues while...Contract workWork experience placementWork at officeASM Research, An Accenture Federal Services Company
Oklahoma City, OK4 days ago$68.4k
Company : Highmark Inc. Job Description : JOB SUMMARY This job works closely with customers and design teams in prioritizing data and information requirements. The incumbent provides analysis in the development and support of projects and data analysis. Determines...For contractorsWork at officeLocal areaHighmark Health
Oklahoma City, OK4 days ago$38.7k - $50.3k
...Monday - Friday, Standard/Fixed Schedule Travel: May be required Position Introduction: Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems? Join a team where dynamic work, real impact...Local areaMonday to FridayThe University of Oklahoma
Oklahoma City, OK1 day ago- ...integrity and professionalism.Job FunctionsAnswer direct calls to the Helpdesk for IT supportCreate support tickets for all issues reported via phone and e-mailFirst point of contact to help desk tickets making sure ticket has necessary information to resolve or escalate to...Casual workWork at officeRemote workRelocationAfternoon shift
Locke Supply
Oklahoma City, OK2 days ago - Provides a level of expertise to the Customer Support Services, which operates inbound call, outbound call, email, and/or web chat services, as well as back-office services. Displays an advanced understanding and focus on customer satisfaction and adherence to established...Contract workWork at officeLocal area
ASM Research, An Accenture Federal Services Company
Oklahoma City, OK3 days ago - ...Bilingual Spanish Pos Support Technician Teleflora provides innovative marketing, education, and technology to make sure our member... ...the college level or 2-4 years equivalent work experience is helpful. Fluent in English and Spanish. Additional Information...Hourly payWork experience placementLocal areaWorldwide
Teleflora
Oklahoma City, OK5 days ago - ...IT Support AnalystWe are seeking a dependable and hands-on IT Systems Analyst to support day-to-day technology operations for our Oklahoma City-based oil and gas company. This role is responsible for maintaining core systems, assisting end users, and supporting infrastructure...Work at officeLocal areaRemote workFlexible hours
Addison Group
Oklahoma City, OK4 days ago $18 per hour
...Bilingual (Spanish/English) Service Desk Analyst Req number: R8653 Employment type: Full time Worksite flexibility: Remote... ...full-time and remote . What You'll Do Provide General IT end-user support Utilize excellent customer service skills and...Hourly payFull timeApprenticeshipWork at officeLocal areaRemote workWorldwideWeekday workCAI
Oklahoma City, OK2 days ago- ...Position Title: Service Desk Analyst II Department: Information Systems... ...II also serves as a key technical/clinical IT resource for support of a broad set of technical... .... Documents resolutions and updates self-help and staff knowledge bases. Promotes...
OU Health
Oklahoma City, OK5 days ago $54k - $80k
Posting Type Remote/Hybrid Job Overview The Application Analyst in Customer Support plays a pivotal role atRelativity, offering specialized technical support across a specific product vertical. Catering to both our technical and non-technical customer base...Remote workMonday to FridayShift workAfternoon shiftRelativity
Oklahoma City, OK3 days ago- ...incidents and ensure timely resolution. Manage field service technicians through resolution of customer trouble ticket. Identify... ...short course diploma. ~2 to 4 years of experience working in a Help Desk/Tech Support position. ~ Working knowledge of various...Work at officeFlexible hours
Dobson Fiber
Oklahoma City, OK3 days ago - ...Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs...Local areaRelocationNight shift
Apple
Oklahoma City, OK4 days ago - ...and application data across the organization. In this role, you will help ensure compliance with internal and external data standards while supporting continuous quality improvement efforts within IT operations. As part of a collaborative team of three Application Specialists...Work at office
Tier4 Group
Oklahoma City, OK3 days ago - Technical Product Support SpecialistTeam up with us!The Technical Product Support Specialist is responsible for in-depth demonstrations, training, and operational support for technical solutions related to site positioning systems. This position will also be responsible...
C.A.T.
Oklahoma City, OK3 days ago - ...Technical Specialist It's more than a career, it's a calling OK-SSM Health St.... ...mission and values put the patient first and helps you to feel valued while respecting... ...Department of Health Or Clinical Laboratory Technician (CLT) - American Society for Clinical...Daily paidFull time
$58.1k
...unit and system testing, integration and UAT testing, culminating with implementation checkout and post-implementation support. May help to maintain documentation such as design documents, architecture, and flow diagrams. Other Duties: Performs other duties as...For contractorsWork at officeLocal areaRemote workHighmark Health
Oklahoma City, OK4 days ago$84.9k - $154.5k
...The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly... ...metrics Required Qualifications ~ Bachelor's degree in IT, Business Administration, or related field ~6+ years of experience...Contract workWork at officeShift workASM Research, An Accenture Federal Services Company
Oklahoma City, OK4 days ago- ...applications, workflows, and resources that help our employees work more effectively. We... ...Revit issues beyond typical user or IT support. Develop Revit families, automation... ...requests through Tikit or a similar help desk platform. Serve as backup for Print Room...Full timeLocal area
Frankfurt-Short-Bruza Assoc
Oklahoma City, OK1 day ago $22 - $26 per hour
...Preferred Experience: 1-3 years of desktop support, technical support, help desk, or field support experience. Experience installing and... ...the organization in a positive manner. Why choose Addison IT? • Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics...Permanent employmentContract workWork at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Help Desk Technician. Be the first to apply!
Related searches
- computer operator Oklahoma City, OK
- IT specialist Oklahoma City, OK
- IT technician Oklahoma City, OK
- product support technician Oklahoma City, OK
- mri tech aide Oklahoma City, OK
- IT assistant Oklahoma City, OK
- IT help desk technician Oklahoma City, OK
- systems support technician Oklahoma City, OK
- decision support analyst Oklahoma City, OK
- help desk technical support Oklahoma City, OK