Quality Manager

Requisition number: 2386965

Job category: Customer Services

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The statements listed below are not intended to be all-inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, "all other duties as assigned" will be expected.

The Quality Manager designs and implements quality processes and standards for the Center of Excellence Quality team using validated methods and best clinical practices. This leader is responsible for providing clinical and administrative recommendations relative to quality assessment and improvement to ensure services meet customer expectations. This leader must be a change agent that will foster a quality-driven culture, promote innovative practices that ensure quality and success, and integrate quality practices and accountability into all activities.

This position is full-time, Monday through Friday. Employees are required to work during our normal business hours of 8:00 am - 5:00 pm CST.

Primary Responsibilities:

• Leads and influences leaders and stakeholders, including those without direct reporting relationships, to align on quality objectives, remove barriers, drive engagement, and sustain commitment to continuous quality improvement initiatives.

• Demonstrates accountability for advancing quality goals by prioritizing initiatives, managing competing demands, and delivering measurable results.

• Analyzes and interprets data or information (e.g., clinical, administrative, quality) to ensure standards are met, compliance maintained.

• Provides the highest level of internal and external customer service.

• Works cross-functionally within Optum Serve Health Services Operations teams, making recommendations and clarifying information to assist in closing identified gaps.

• Evaluates current processes, compares relevant standards or specifications and identifies compliance opportunities applying Six Sigma methodology and best practices in business acumen to achieve quality standardization.

• Develops understanding of customer requirements and expectations and anticipates needs to determine appropriate course of action.

• Analyzes data and report information to identify the need for change, minimize risk, and ensure effectiveness of quality improvement.

• Forecasts requirements necessary to improve effective quality assessment and improvement program functions while weighing financial impacts.

• Identifies, prioritizes, and proactively communicates potential barriers or risks to key stakeholders.

• Validates quality processes by establishing quality attributes and expectations; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.

• Advises and assists Center of Excellence, Program and Operations leaders in policy review, formulation, communication and evaluation in setting of organizational priorities related to Total Quality Management.

• Identifies application opportunities for the technical/statistical tools of quality/process improvement.

• Maintains and enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Provides leadership to staff that offers job satisfaction, performance recognition, and stimulates innovative thinking.

• Leads the oversight of selection, hiring, training, development and performance management for Quality team.

• Aligns the team to UHG's Core Values: Integrity, Compassion, Relationships, Innovation, Inclusion and Performance.

• Leverages clinical expertise to inform decision-making and program development.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's Degree in related field or equivalent years of experience

• Must be 18 years of age OR older

• 3+ years of experience leading teams

• Experience in a Clinical/Quality setting

• Ability to build and maintain long-term relationships with key stakeholders

• Ability to work full-time, Monday through Friday. Employees are required to work during our normal business hours of 8:00 am - 5:00 pm CST.

Preferred Qualifications:

• Lean Leader and Six Sigma training

• Knowledge of analyzing and reporting statistical data

• Knowledge and understanding of military protocols

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Leverages strong interpersonal, communication, and negotiation skills to influence decision-making, gain stakeholder commitment, and advance quality initiatives.

• Demonstrates sound judgment, adaptability, and decisiveness while managing multiple priorities and complex initiatives.

• Applies analytical thinking and data insights to evaluate performance, identify root causes, and inform decision-making.

• Utilizes strategic perspective and critical thinking to develop, implement, and sustain quality improvement solutions.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline : This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.