Business Director-Chief of Staff (Payment Network, U.S. and Canadian Markets)

As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You’ll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. We are at a pivotal inflection point within the Global Payment Network . The U.S. and Canadian Markets (USCM) team is currently driving a comprehensive transformation across sales, risk, technology, and operation; reimagining how we drive growth and scale our impact. This is your chance to be at the center of this evolution, shaping the systems and strategies that will power our next chapter of market leadership. As a Business Director-Chief of Staff, you aren't just advising on the strategy; you are the architect of its execution. As the primary thought partner to the SVP of USCM, you will serve as a force multiplier for one of our most critical businesses. This is a high-visibility, high-impact platform designed for those who thrive at the intersection of complex strategy and rapid operational delivery. You will drive the strategic intent of the department, navigate a matrixed organization to solve ambiguous, high-stakes problems, and own the "rhythm of the business" for the senior leadership team. Your success here isn’t measured by the plans you deliver, but by the tangible impact you drive across cross-functional workstreams, executive narratives, and enterprise initiatives. Whether you are coming from a consulting background or a corporate strategy, this is the perfect platform if you are looking to trade “advisory” for “ownership” and accelerate your career in strategy, sales, and operations. General Responsibilities: Strategic leadership: Translate business strategies that will drive growth, alignment, and a well managed environment in the face of shifting payments landscape Execution: Manage and sequence delivery of business intent, Oversee multiple projects and programs concurrently Partnership: Work closely with colleagues across Global payment Network including:product, technology, strategy, finance and others to drive improvement in quality, volume, service, and profitability Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus Basic Qualifications: Bachelor’s Degree At least 4 years of experience performing quantitative analysis At least 4 years of experience performing qualitative analysis At least 2 years of experience performing people management At least 2 years of experience performing project management Preferred Qualifications: Master’s Degree 2+ years of experience in financial services 1+ year of experience in consulting Capital One will consider sponsoring a new qualified applicant for employment authorization for this position McLean, VA: $230,400 - $263,000 for Business Director Riverwoods, IL: $209,500 - $239,100 for Business Director Chicago, IL: $209,500 - $239,100 for Business Director Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io #J-18808-Ljbffr Capital One