Registered Pharmacy Technician

Job Description

Job Description

Job Title: Registered Pharmacy Technician

The Registered Pharmacy Technician provides high-quality support to patients and caregivers by handling inbound and outbound calls, processing prescriptions, and coordinating pharmacy services in a fast-paced clinic pharmacy. This role focuses on delivering exceptional customer service, accurately entering and maintaining patient and prescription data, coordinating insurance and prior authorizations, and ensuring timely delivery of medications. The technician supports pharmacological services, serves as a first point of contact for service-related inquiries, and helps ensure compliance with HIPAA privacy and security regulations.

Responsibilities

• Respond to inbound and outbound calls from patients, caregivers, referral sources, and other healthcare providers while maintaining a high level of customer service and productivity.
• Provide direct in-person and phone-based customer interaction to answer and resolve a wide variety of inquiries related to pharmacy services, prescription status, and delivery.
• Answer questions related to pharmacy services, delivery inquiries, refill requests, and pharmacy assistance calls in a clear and professional manner.
• Receive and process new pharmacy referrals, including verifying patient and prescriber information and ensuring all required documentation is complete.
• Verify insurance coverage for prescriptions, including benefits, copays, and coverage limitations, and communicate findings to patients as needed.
• Facilitate prior authorization requests by gathering necessary information, submitting documentation, and following up with payers and providers.
• Accurately transcribe prescriptions into the pharmacy system, ensuring correct medication, dosage, directions, and patient information.
• Generate and review reports that follow the cycle fill calendar to identify upcoming refills and coordinate refill requests via e-prescribing, facsimile, or phone.
• Coordinate medication delivery by scheduling shipments, confirming addresses, and ensuring timely receipt of goods and services.
• Serve as the first point of contact for service-related inquiries, addressing issues such as delays, delivery problems, and general service questions.
• Support pharmacological services by editing and verifying fill lists, including insurance information, last fill dates, billing details, and toting requirements.
• Align (short fill) patients’ medications according to the cycle fill calendar to synchronize refill dates and improve adherence.
• Update patient information in the pharmacy system as needed, including demographic changes, insurance updates, and contact details.
• Coordinate the initiation of care with patients or caregivers, referral sources, and other providers of care to ensure a smooth start of therapy.
• Enter patient information into the patient record accurately and completely, maintaining thorough and up-to-date documentation.
• Maintain all patient records in compliance with HIPAA privacy and security regulations and internal policies.
• Assist with labeling, inventory management, and fulfillment activities to ensure accurate preparation and dispensing of medications.
• Help resolve customer complaints by investigating issues, providing appropriate solutions, and following up to ensure satisfaction.
• Collaborate with pharmacists and other technicians to manage a high prescription volume and meet daily workflow and quality standards.
• Use Microsoft Office applications, particularly Excel and Access, to support reporting, tracking, and operational tasks.
• Adhere to established procedures, safety standards, and regulatory requirements in all aspects of pharmacy operations.
• Report directly to the Pharmacy Manager and, in their absence, to the Director of Operations, following guidance and feedback to improve performance.

Essential Skills

• High School Diploma or GED.
• Completion of a board-approved pharmacy technician training program.
• At least 1 year of experience in a medical insurance, billing, or customer service environment.
• Valid Florida Pharmacy Technician License.
• Strong knowledge of medication brands, generics, and dosing, including day supply calculations.
• Proficiency in pharmacy operations such as order entry, labeling, fulfillment, inventory, and prior authorization support.
• Advanced skill in Microsoft Office Suite, with emphasis on Excel and Access.
• Strong commitment to customer service and patient care.
• Excellent verbal and written communication skills.
• Ability to handle high call volumes and manage both inbound and outbound calls professionally.
• Strong organization and time management skills to handle multiple tasks in a fast-paced environment.
• Effective problem-solving skills to resolve issues related to prescriptions, insurance, and customer concerns.
• Ability to work collaboratively as part of a team of pharmacists and pharmacy technicians.
• Demonstrated punctuality and reliability in attendance and performance.
• Accuracy and attention to detail in data entry, prescription transcription, and documentation.
• Ability to maintain confidentiality and comply with HIPAA privacy and security regulations.

Additional Skills & Qualifications

• DME (Durable Medical Equipment) experience.
• Telephonic customer service experience in a healthcare or pharmacy setting.
• Bilingual fluency in English and Spanish.
• Prior authorization experience, including working with payers and providers.
• Data entry experience in a high-volume environment.
• Willingness and ability to learn new computer software and pharmacy systems.
• Experience working in a fast-paced, high-volume pharmacy environment.
• Comfort working with reports, cycle fill calendars, and refill coordination processes.

Work Environment

This role is 100% onsite in a clinic pharmacy environment that is fast-paced and high volume. The pharmacy team typically handles approximately 1,500 prescriptions per week as a group. The staff includes a collaborative team of pharmacy technicians and pharmacists, with coverage including technicians and a PharmD on Saturdays. The schedule is Monday through Thursday from 8:00 a.m. to 5:30 p.m., Friday from 8:00 a.m. to 12:00 p.m., with rotating Saturday shifts. The environment emphasizes professionalism, teamwork, and strong customer service. The pharmacy uses computer-based systems for order entry, insurance verification, data entry, and reporting, including Microsoft Office applications such as Excel and Access. The culture promotes a fun and professional atmosphere, with frequent catered lunches provided by vendors and representatives, creating an engaging and supportive workplace for the team.

Job Type & Location

This is a Contract to Hire position based out of Oakland Park, FL.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Oakland Park,FL.

Application Deadline

This position is anticipated to close on Aug 27, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on us.fitly.work for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.