Customer Care Specialist

Customer Care Specialist

Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team!

Whether working from our local office or remotely, you'll play a key role in supporting clients and guiding them through the process of protecting what matters most their families.

Who Thrives in This Role?

You'll love this job if you're:

• An advocate You care deeply about the customer experience and stop at nothing to deliver value.
• A creative problem solver You can think outside the box and find the best solution using available tools.
• A wordsmith You're clear, concise, and approachable in both written and verbal communication.
• A helper You're patient and understanding, committed to creating positive interactions.
• An organized multitasker You juggle tasks with ease and maintain high productivity.
• A team player You're collaborative, supportive, and enjoy helping your colleagues succeed.

What You'll Do:

• Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
• Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
• Update and maintain accurate support documentation and FAQs.
• Collect and route customer feedback for internal improvement.
• Demonstrate perseverance and empathy in resolving client concerns.
• Learn continuously and share your knowledge with teammates.

What We're Looking For:

• Excellent written and verbal communication skills.
• Commitment to working hard to grow.
• A customer-first mindset with a strong desire to assist others.
• Previous customer service or soft sales experience is a plus.
• Comfort with live chat, email communication, and CRM platforms.
• Ability to learn quickly, stay organized, and handle multiple priorities.
• A positive attitude and a growth mindset we value coach ability over perfection!

Don't meet every qualification? Tell us in your application how your unique skills make you a great fit.

What We Offer:

• Weekly pay plus performance-based bonuses
• Health, life, and retirement benefits
• Merit-based promotions and opportunities for advancement into leadership roles
• A supportive, team-oriented culture that values your growth

Ready to make a real impact while building a long-term career? Apply today to join a team that values passion, purpose, and people.