District Route Manager

Job Description

Job Description

Core Linen Services is a leader in hospital and hospitalitylaundry processingservices aroundthe country. Our focus is on service, quality and safety which enableour clients to provideessential services to their patientsand guests. The Company operates across 20+ states and is a portfolio company of H.I.G. Capital, based in Miami, FL.

District Route Manager

Location: Gilroy
Position Type: Full-Time, Exempt

Position Summary

Core Linen Services is seeking a District Route Manager to oversee route delivery and service operations based out of our Gilroy, California location. This is a hands-on leadership role responsible for managing and supporting our route drivers while ensuring our customers receive consistent, reliable, and high-quality service.

The District Route Manager will build strong relationships with existing customers, oversee route performance, address service needs, and partner with customers on pricing and service solutions. This position is focused on supporting and growing relationships with our established customer base rather than new business development.

Key Responsibilities

• Lead, coach, and support route drivers to ensure safe, efficient, and professional service.
• Oversee daily route operations, schedules, coverage, and delivery performance.
• Conduct regular ride-alongs and field observations with drivers.
• Build and maintain strong relationships with existing customers.
• Serve as a key point of contact for customer service needs, concerns, shortages, billing questions, and escalations.
• Partner with existing customers to evaluate service levels, product needs, and pricing.
• Identify opportunities to improve service, route efficiency, and account profitability.
• Monitor route performance, labor utilization, delivery accuracy, and service metrics.
• Partner closely with plant operations and other internal teams to ensure customer expectations are met.
• Promote and enforce company safety expectations, DOT requirements, vehicle inspection standards, and safe driving practices.
• Assist with recruiting, training, coaching, performance management, and development of route team members.
• Maintain accurate route, customer, vehicle, and employee documentation.

Qualifications

• 3+ years of experience in route operations, transportation, logistics, customer service, or a related field.
• Previous leadership or supervisory experience preferred.
• Strong customer service and relationship-building skills.
• Ability to coach and hold employees accountable while building a positive team environment.
• Strong problem-solving, organizational, and communication skills.
• Comfortable reviewing pricing, service levels, and operational performance.
• Valid driver's license with an acceptable driving record.
• Experience in linen rental, laundry, uniform rental, healthcare service, distribution, or another route-based service industry is a plus.

What Success Looks Like

Success in this role means maintaining strong customer relationships, providing dependable service, developing a safe and accountable route team, improving route efficiency, and ensuring our existing accounts receive the level of service they expect from Core Linen Services.

Compensation: $80,000$95,000 annually

Core Linen Servicesis an equal opportunity employer. At CLS, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: CLS will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance) Associates at Core Linen Services will be compensated commensurate with experience, which includes an attractive base salary and benefits. Medical Dental Vision Life Insurance/AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Flexible Spending Accounts (FSAs)