Head of Technical Support & Customer Experience
$65k - $75kHarris Computer
Harris Computer is seeking a Manager of Support to lead the Technical Support Team, ensuring a high level of customer satisfaction with the SmartCOP product portfolio. You will manage day-to-day activities, set targets, audit processes, and deliver training programs for continuous team development. The ideal candidate will have strong leadership, customer service skills, and a preferred Bachelor's degree in a technical discipline. The position has a salary range of $65,000 - $75,000/year with up to 30% travel required. #J-18808-Ljbffr Harris Computer
- ...most advanced AI-native platform. Our customers span all industries, and they count on... ...About the Role:CrowdStrike is seeking a Technical Support Manager to join our team in Brazil.... ...combined with global customer service experience. A problem-solving attitude with an ability...SuggestedWork experience placementWork at officeLocal areaRemote workWorldwide
$151k - $176k
...leading provider of agentic tools and customer-facing integrations for frontier LLMs,... ...them to focus on their core product. Technical Support Engineer at Merge As a Technical... ...our customers have an exceptional experience when building on Merge. You will help...SuggestedWork at officeHome office$112.5k - $142.5k
...Sr. Technical Support Operations Manager REMOTE, USA For over 20 years, Smartsheet has helped people and teams achieve–well, anything... ...architecture required to balance efficiency with a high‑quality customer experience. You will be responsible for the tools and logic that...SuggestedFull timeTemporary workLocal areaImmediate startRemote work$180k - $195k
...serve more than 80 million customers. We are more than 121,000 professionals... ...elevate our enterprise IT support function into a world-class,... ...delivering exceptional user experience, driving operational... ...combines strong leadership, technical depth, and a passion for continuous...SuggestedFor contractorsWork at officeLocal area$120k - $140k
...seeking an experienced and highly organised Technical Support Manager to lead our New York based L2/... ...management. The role requires strong customer focus, hands-on leadership, and the... ...drive initiatives to enhance customer experience, reduce backlog, and improve response...SuggestedFull timeLocal area- ...As our Technical Support Manager, you will own the support function for our PLG user base end... ...authority over how support, billing ops, and customer education work at Wiza. You will set... ...What You Will Own Customer Support Experience (~55%) Own support for all PLG users...Full time
$115k - $160k
...Army Contract Writing System. The ideal candidate will have a strong background in service management, exceptional leadership, and experience with enterprise contract writing systems. Duties include leading a team, developing training for the Army user community, and...Contract work- ...Overview Position: Blockchain Technical Support Manager, also known as DevOps Manager Job Type... ...complex challenges and craft powerful experiences. Our work touches millions while exemplifying... ...new developers Comprehending customer requirements and project KPIs Implementing...For contractorsRemote work
- ...search firm is seeking a Software Support Engineer Manager to oversee a team ensuring efficient customer support for a cloud-based... ...The role focuses on driving technical issue resolution, enhancing team... ...skills and relevant experience in software support management...
$60k - $70k
...for Defense, Federal, and Commercial customers. Peerless delivers secure, cloud-driven... ...operations. We are currently seeking a Technical Support Manager to oversee support operations... ...required Required Qualifications 3+ years of experience in IT service management or technical...Permanent employmentFull timeRemote workMonday to FridayShift work- ...CrowdStrike Holdings, Inc. is seeking a Technical Support Manager located in Brazil. The role requires managing a customer-focused technical support team, ensuring exceptional... .... Candidates must have proven leadership experience, strong technical knowledge, and a...Remote workFlexible hours
$93.6k - $108.16k
...Manager to be part of our Managed Services customer support team, ensuring rapid incident... ...the senior escalation point for complex technical and client-impacting incidents during... ...service management leadership role (MSP experience highly preferred). Demonstrated success...Permanent employmentFull timeRemote workShift workNight shift$80k - $90k
...IT Support Supervisor Department: Managed Services Employment Type... ...researches, & resolves complex technical problems by coaching Level I/... ...through the CRM to ensure customer Service Level Agreements (SLAs... ...diploma or equivalent Minimum Experience 7+ years of experience in IT...Full timeRemote workMonday to FridayShift work- ...performance reviews, meeting Service Level Agreement (SLA) requirements, and coordinating IT systems support. The ideal candidate should have 8-12 years of experience, a Bachelor's degree, and possess ITILv4 Foundation Certification. Empower AI offers a commitment to fostering...Remote work
- ...F3 Design is seeking an IT Support Supervisor to lead the IT Services Support Team in a... ...operations, managing escalations, and ensuring customer satisfaction by adhering to service... ...candidate will have over 7 years of IT experience, strong leadership skills, and relevant...Remote workMonday to Friday
$120k - $155k
...client service throughout the pre-trade, trade, and post-trade experience. CAIS supports over 50,000 advisors who oversee more than $6 trillion in... ...and able to explain technology clearly to non-technical users in plain, practical terms Preferred ~ Financial...Work at office- ...high-performing team, delivering consistently excellent client experiences, and helping shape how Solarus scales. What You’ll Do at... ...strategy Build trusted relationships with executive-level clients Support hiring, onboarding, and performance management How We Work:...Work at office
$110k - $125k
...seeking a Service Desk Lead to oversee customer service on the IT Service Desk in New York... ...staff, directly resolving user technical issues, and participating in IT projects... ...Ideal candidates will have five years of experience in service desk environments and strong...$110k - $125k
...that diversity brings to our experiences and are committed to the... ...to provide a high level of customer service and software/hardware... ...teamDirectly resolve users' technical issues. This could be in-person... ...system as part of a larger team supporting many clientsCertification in...Full timeH1bWork at officeLocal areaRemote workVisa sponsorshipRelocation packageMonday to Friday$66k - $70k
...responsible for overseeing daily IT support operations, ensuring high-quality technical assistance across corporate,... ...consistent delivery of high-quality customer service and user satisfaction.... ...or related field (or equivalent experience). Minimum of 5+ years of IT support...Full timeWork at office- ...This fully in-office position focuses on building a high-performing team and ensuring excellent client experiences. The ideal candidate will have 5+ years of MSP IT support experience and strong Microsoft365 and Azure knowledge. Join us to drive growth and success in a...Work at office
$90k - $110k
...countries, we pride ourselves on our customer first approach and commitment... ...Overview The Manager of Support (Help Desk) is responsible... ...the delivery of high-quality technical support to clients and internal... ...leadership skills, extensive experience in IT support, and a...Remote workMonday to Friday$66k - $70k
...York, responsible for overseeing daily IT support operations and ensuring quality... ...level agreements, and handling escalated technical issues. Candidates should possess a Bachelor... ...'s degree in IT, 5+ years of IT support experience, and expertise in Windows, Mac OS, Microsoft...$110k - $125k
...Lead to manage the IT Service Desk, providing top-tier customer service and technical support. This role involves supervising the service desk team,... ...protocols. Candidates should have a minimum of 5 years of experience, with strong knowledge of Microsoft Office 365 and ITIL...Work at office$100k - $120k
A prominent securities firm in New York is seeking a Service Desk Analyst to lead IT support operations. The ideal candidate has over 10 years of helpdesk experience and strong troubleshooting skills. Responsibilities include developing service desk policies, managing...- Oneida Technical Solutions, LLC is seeking an experienced Service Desk Manager to oversee daily operations and manage a team of professionals... ...compliance with DoD standards, managing incidents, and maintaining high customer satisfaction. #J-18808-Ljbffr 6AM City, LLC
$120k - $170k
...currently seeking a Regional IT Support Manager to support the New... ...will be responsible for the technical, operational and IT policy implementation... ...a standard of excellence in customer service for the team. Expect... ...assigned. Qualifications (Experience, Knowledge, Skills &...Hourly payFull timeWork experience placementWork at officeLocal area- ...organization is seeking a Mid-Senior Level IT Manager to lead a tech support team in the U.S. This role focuses on operational support,... ...desk standards. Successful candidates will have 5+ years of experience, a relevant degree, and excel in a collaborative environment....
$75k - $105k
...operations in New York City. This hybrid role involves overseeing IT support tickets, managing workflows, and ensuring high-quality service. Ideal candidates should have 3-5 years of IT support experience, including leadership roles, and possess strong communication and...- ...company is looking for a Supervisor of Technical Support to lead a remote team of agents. You... ...drive performance and manage escalated customer issues while ensuring exceptional service... ...Ideal candidates will have leadership experience in a call center environment and...Remote work
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