Office Admin

Description D&S Dental Labs - Office Admin Location: Waunakee, WI Schedule: Full-Time | Monday–Friday | 8:00 AM–5:00 PM We are seeking a dependable, organized, and customer-focused Office Administrator to support daily operations and help deliver exceptional service to our partner dental offices. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in keeping processes organized and efficient. Key Responsibilities Case Management & Administrative Support Process dental cases from receipt through completion, including unboxing, disinfecting, pan-up, scheduling, tracking, shipping, receiving, and billing. Maintain accurate case records and updates within our laboratory management software. Monitor case status and help ensure deadlines are met. Assist with general office organization and administrative tasks. Customer Service Serve as the first point of contact for visitors, clients, and vendors. Answer incoming phone calls, emails, and faxes professionally and promptly. Assist dentists and their office teams with questions, case updates, and service requests. Build and maintain positive relationships through exceptional customer support. Team Collaboration Communicate effectively with team members across multiple D&S locations. Support various departments as needed to ensure smooth daily operations. Contribute to a positive, professional, and team-oriented work environment. Qualifications Required Strong organizational and multitasking skills Excellent verbal and written communication skills Proficiency with computers and standard office software Reliable attendance and strong attention to detail Preferred Administrative, customer service, or office support experience Dental, healthcare, or laboratory experience Experience working with scheduling or case management software Skills & Competencies Detail-oriented and highly organized Professional and customer-focused demeanor Strong problem-solving and critical-thinking abilities Ability to prioritize tasks and manage multiple responsibilities Dependable, adaptable, and team-oriented High level of integrity and confidentiality Physical Requirements Regular sitting, standing, and walking throughout the workday Occasional bending, reaching, and lifting up to 25 pounds Ability to work at a computer for extended periods Compensation Compensation is based on experience, skills, and education. Why Join D&S? Consistent weekday schedule—no nights or weekends Supportive, professional team environment Meaningful work supporting dental professionals and patient care Opportunities for training, cross-training, and career growth Comprehensive Benefits Package Medical, Dental, Vision, and Supplemental Insurance 401(k) with Company Match Paid Time Off and Paid Holidays Flexible Spending Accounts (FSA) Life Insurance Short-Term and Long-Term Disability Employee Assistance Program (EAP) #J-18808-Ljbffr