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Branch Manager

Johnstone Supply, The Balsan Group

Job Description

Job Description

Branch Manager

Join Johnstone Supply | Balsan Group and lead a high-performing branch where you’ll drive sales growth, develop a strong team, and ensure outstanding customer service. This is a hands-on leadership role in a fast-paced HVAC distribution environment.

What We Offer:
  • Competitive pay + bonus opportunity
  • Health, dental, vision, and prescription insurance
  • 401(k) with company match
  • PTO earned immediately + paid holidays
  • Career growth and advancement opportunities
What You’ll Do: Branch Leadership & Sales
  • Drive branch sales performance and local growth strategies
  • Build strong relationships with HVAC contractors and key accounts
  • Partner with outside sales to support customer development
Team Management
  • Hire, train, and lead counter sales, warehouse, and delivery teams
  • Coach employees and build a strong customer-focused culture
  • Manage scheduling and branch coverage
Operations & Inventory
  • Oversee daily branch operations, safety, and service standards
  • Manage inventory levels, cycle counts, and product availability
  • Coordinate with purchasing and logistics teams
Financial Performance
  • Manage budgets, forecasts, and P&L performance
  • Track KPIs and identify opportunities for improvement
Customer Service
  • Resolve customer issues and serve as escalation point when needed
  • Support counter operations during peak periods
What We’re Looking For:
  • 3+ years HVAC industry experience (distribution preferred)
  • 2+ years leadership or supervisory experience
  • Strong knowledge of HVAC products and contractor needs
  • Experience with ERP/POS systems (Eclipse or similar)
  • Strong communication and leadership skills
  • Ability to lift up to 50 lbs and support warehouse operations
What Makes You a Great Fit:
  • Hands-on leader who leads by example
  • Strong communicator and team builder
  • Organized, accountable, and results-driven
  • Comfortable in a fast-paced, customer-facing environment

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Vacancy posted 12 days ago
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