Leasing Manager

Leasing Manager – Brookfield, CT Trio Properties, LLC is looking for a skilled and motivated Leasing Manager to join our team at a luxury apartment community in Brookfield, CT. Your superior customer service skills can set you apart. If you’re interested in a career in property management and love working with people and like a fast‑paced opportunity, then apply today. Reports To: Property Manager Overview: The Leasing Manager (LM) is responsible for leasing and marketing at the community, event planning and customer service/resident satisfaction for our existing valued residents. The LM must have excellent leasing, closing, and communication skills. They must possess a good sense of advertising and marketing strategies. A professional demeanor, a high level of organization, and the ability to motivate others. Schedule: Full time, 40 hours per week About Trio TRIO is a Hartford Courant Top Workplace Award Winner (2022 & 2023) & Seven‑time CTAA Property Management Company of the Year Trio Properties LLC is an equal opportunity employer. Full‑time employees are eligible for 100% paid coverage of employee healthcare, 401k with 4% employer match, and more. Full‑time employees earn two weeks’ vacation per year in addition to 10 paid holidays per year. Ask your hiring manager for more details about joining TRIO! Duties and Responsibilities Conduct all business in accordance with TRIO’s policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws. Maintain a professional, yet friendly, atmosphere in the Leasing Office and other areas where prospective residents and residents meet. Inspect models and market ready vacancies daily to ensure they are ready to tour and for cleanliness. Answer incoming phone calls and handle each call as appropriate, whether it is a client call, current resident, service request, etc. Transfer calls to Property Manager when appropriate. Greet prospective residents; pre‑qualify, identify needs and preferences and professionally present community and specific apartments while communicating features and benefits. Update online advertising to reflect current market pricing on a weekly, and sometimes daily basis. Run monthly market surveys and provide summary to PM or RPM on market conditions and suggestions. Maintain awareness of local market conditions and trends. Contribute ideas to the Property Manager for marketing community and for improving resident satisfaction. Perform external market outreach at nearby businesses, organizations, etc. as needed in your competitor area. Actively coordinate all renewals timely throughout the month. This includes sending letters (90, 60, 30 days prior to lease expiration) and scheduling resident appointments to discuss renewal rates and leasing options while maintaining the Lease Expiration Matrix set for the property. Complete all lease applications, assist with application verification and notify prospective residents of results. Complete all lease paperwork including related addenda and accept rent payments and required deposits. Complete Guest Card information form on all clients, send thank‑you notes and perform appropriate follow‑up. Physically inspect community when on grounds, pick up litter and report any service needs to maintenance staff. Assist Property Manager in preparation of daily and weekly reports, resident communications, move‑out inventory, market surveys, etc. Manage specials in marketing center and verify ILS feeds. Monitor Google, websites, PPC campaigns, ILS for accuracy and updates success. Hands‑on social media management required including generating content, scheduling posts, and interacting as the business. Responsible for organizing, marketing, and attending resident events. Responsible for all resident retention activities including daily use of the resident portal, daily content approval, resident portal engagement/adoption and event marketing/promotion. Perform any additional duties as assigned by Property Manager or Regional Property Manager. Organize and file appropriate reports, leases, and paperwork timely. Attend Trio meetings as appropriate. Qualifications High school diploma or equivalent required. 1‑2 years of leasing experience or equivalent experience preferred. Computer Skills Proficiency with professional software programs, Excel, Word, OneSite Rental System, or comparable management programs. Driving/Traveling Requirements Possible need (20% to 25% of the time) to utilize personal transportation to inspect apartment communities and surrounding neighborhood, conduct tours, make trips to the bank and visit the corporate office. Occasional use of golf cart may be necessary. Must have valid driver's license and automobile insurance. #J-18808-Ljbffr