Client Support Specialist

Dedicated to supporting clients in the Atlanta area, the full-time Client Support Specialist will assist long-term clients with court attendance and connect them to supportive services while engaging with community partners to enhance service opportunities. Key responsibilities Triage client requests for supportive services and respond to court information inquiries within 24 hours Engage with community support organizations to improve service delivery and maintain client advocacy records in Salesforce Document client interactions and outcomes effectively, ensuring timely follow-ups and service quality monitoring Required qualifications Resides in or is willing to relocate to the Atlanta area Demonstrates a commitment to racial and social justice and/or criminal legal reform Possesses experience in data entry and basic data analysis, with familiarity in Salesforce and G Suite preferred Exhibits strong interpersonal skills and the ability to communicate effectively with diverse populations Shows a willingness to learn and adapt while maintaining a focus on timely and accurate work delivery