Service Assistant / Clerk - Automotive Dealership

Job Description

Job Description

The Service Assistant at Ron Bouchard's will support the Service Manager in managing customer service inquiries and operational tasks within the automotive dealership’s service department. This role is key to ensuring exceptional customer experiences, efficient communication, and smooth service operations.

Job Responsibilities:

• Communicates with internet customers and prospects in a timely manner, utilizing their preferred method of communication (phone, email, or text), to address inquiries promptly.
• Manages service leads by responding timely to inquiries regarding service pricing and scheduling.
• Provides recommendations and assistance in locating or obtaining service based on customer requirements.
• Answers incoming service calls, directing or transferring callers to the proper department/individual.
• Manages and executes action plans consistent with defined standards of productivity to consistently meet performance and satisfaction goals.
• Enters warranty claims into computer systems.
• Conducts follow up communications for payments on extended warranties

Compensation and Benefits: 

• Competitive compensation packages
• Two weeks of paid time off to start, with paid holidays
• Comprehensive Health, Dental and Vision insurance plans
• 401(K), Roth 401(K) and company match
• Employee discounts
  

Why work for us?

We're a family owned company who for over 30 years has provided professional, honest and impeccable service to Massachusetts and our surrounding communities. We value the long term relationships we build with both our clients and our employees. Our family consists of five dealerships stretching from Auburn to Lancaster and Fitchburg Massachusetts.