Avaya Engineer

Contact Center Engineer

Major Banking Client Is Hiring For An Contact Center Engineer!

Location: Charlotte, NC Work Arrangement: 3 day in office with 2 day WFH Client Industry: Banking Duration: 12 -18 months Contract Schedule: Monday to Friday

MUST HAVES:

• 8+ years of Call Center Experience
• Strong knowledge of ACM, CMS, Session Manager
• Communication Manager experience
• Proficiency with Aspect, NICE voice recording, IVR, dialers, Genesys IVR and VoIP IVR & Broadsoft
• Knowledge of CTI, LAN/WAN, and switches and routers
• SIP understanding

PLUSSES:

• SIP school certification
• SBC knowledge

DAY TO DAY:

• Responsible for development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.
• Provide local software and hardware support requiring complex integrated configurations in the areas of; Communications Manager and PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), Sonus/Ribbon, LAN/WAN, VoIP, SIP//Session Management//Media Server.
• Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests
• Provide program guidance and develop program timelines from an engineering point of view in partnership with our program delivery team.
• Directly support business initiated projects.
• Direct and communicate with leadership on status of programs and open issues.
• Develop ROM/SOW quotes for projects for equipment placement, licensing.

Hourly Rate: 65$-68$ per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

At Collabera, we don't just offer jobswe build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.