Customer Service Team Lead
$68.64k - $79.04kUline Shipping Supplies
Customer Service Team Lead
Pay from $33 to $38 per hour with significant growth and earning potential!
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
High School diploma or equivalent required. Bachelor’s degree preferred.
3+ years of customer service experience.
2+ years of experience in a leadership / supervisory role preferred.
Effective communication skills.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-AP3
#LI-IL001
(#IN-KNMANC)
#ZR-ILCS
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
$33 - $38 per hour
...Customer Service Team Lead Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure...SuggestedHourly payLocal areaUline
Pleasant Prairie, WI4 days ago$68.64k - $79.04k
...Customer Service Team Lead - Bilingual Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team...SuggestedHourly payFull timeLocal area$33 - $38 per hour
Uline in Kenosha, WI is seeking an experienced Customer Service Team Lead to ensure our representatives are trained to deliver fast, friendly, and customer-focused solutions. This on-site role offers opportunities for growth and development within a well-established company...SuggestedHourly pay- Uline, a family-owned company known for legendary customer service, is seeking a Bilingual Customer Service Team Lead at the Kenosha, WI location. You will coach and empower representatives to deliver fast, friendly, and customer-focused solutions, ensuring adherence to...Suggested
$65k
...Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound... ...: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back...SuggestedFull timeFlexible hoursChamberlain Agencies
Russell, IL7 days ago- Uline, a leading distributor with a long-standing presence in Kenosha, is seeking a Bilingual Customer Service Team Lead to coach reps, uphold quality interactions, and drive swift, friendly resolutions. This on-site role emphasizes policy knowledge, performance reviews...Hourly pay
- Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, seeks a Customer Service Team Lead in Kenosha, WI. You will coach representatives to deliver fast, friendly, customer-focused service and empower them...
$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
Pleasant Prairie, WI20 hours ago- ...Dollar Tree Stores in Pleasant Prairie, Wisconsin is seeking a part-time Customer Service Associate to deliver a positive shopping experience. Responsibilities include assisting customers, handling transactions, stocking merchandise, and maintaining store cleanliness....Part time
Dollar Tree Stores
Pleasant Prairie, WI2 days ago $63.45k - $105.74k
...day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is...Abbott Laboratories Employees Credit Union
Gurnee, IL1 day ago- ...Retail Customer Service Lead (Key Holder) PetSmart does Anything for Pets – JOIN OUR TEAM! Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create...Hourly payWeekly payMinimum wageFull timeLocal areaImmediate startWeekend workAfternoon shift
PetSmart
Gurnee, IL1 day ago $29 - $34 per hour
Uline Inc. in Kenosha, WI invites you to join as a Customer Service Management Trainee, a hands-on program in our state-of-the-art call center... ...You'll receive comprehensive training, work with a supportive team, and access health insurance, a 401(k) with employer match,...Hourly payTraineeship- ...seeking an Assistant Store Manager in Wisconsin to serve as a front-line brand ambassador for our financial services brands. You will drive outstanding customer service, educate customers on product options, and ensure regulatory adherence across loans, check cashing,...
- ...mailing systems Coordinate changes in shipping methods as instructed by Management Schedule pick-ups with various carrier/courier services Review, investigate and/or resolve issues with carriers regarding shipments Interaction with carriers/couriers regarding...Work at officeFlexible hours
Arvato
Pleasant Prairie, WI4 days ago - ...invoicing, preparing launch/haul out packets and customer file maintenance. Assist Marina with... ...approvals prior to submitting to Shared Services. Generate reports and correspondence... .... Distributes all communications to team members as required. (ECHO board)...Work at office
MarineMax
Winthrop Harbor, IL3 days ago $20.69 per hour
FedEx Freight, Inc. in Zion, IL is seeking a Customer Service/Administrative Clerk to support daily operations in the service center. Starting wage is $20.69 per hour with an evening shift from 4:00 PM to 9:00 PM, and responsibilities include handling documentation for...Hourly payAfternoon shift- ..., and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where... ...manage your time, excellent customer relations skills, and excitement... ...automation tools.Drive sales, increase service revenue and manage relationships...Full timeTemporary workPart timeWork experience placementRelocation packageShift work
Verizon
Pleasant Prairie, WI2 days ago - ...maintain a safe and secure environment at store entrances, greet customers, and deter theft. You will monitor for suspicious behavior,... ...presence, adherence to dress code, and collaboration with district teams to uphold Ross values and prevent losses while delivering...
- PLS, a leading retail provider of financial services, invites a Shift Supervisor in Kenosha, WI to lead store operations, guide a team, and ensure outstanding customer service while meeting store goals. This role requires strong interpersonal skills, integrity, and flexibility...Shift workWeekend workAfternoon shiftEarly shift
$250k
...Strategic Accounts ExecutiveServing customers and our community starts with... ...Supply Co. We are a leading North American distributor of... ...operations (MRO), products and services. We offer more than 2 million... ..., coordinating with internal teams to deliver commitments and adoption...Work visaMSC Industrial Direct
Pleasant Prairie, WI2 days ago- ...Manager in Pleasant Prairie, WI to help supervise a store team and deliver a top-tier shopping experience. You’ll work to... ...leadership skills and advance your career path as a sales lead, engaging with customers and ensuring smooth daily operations. The role emphasizes...
- ...Description Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus... ...that enhance service delivery and customer satisfaction. Oversee operational reporting...Work experience placementWork at officeFlexible hours
Bertelsmann
Pleasant Prairie, WI2 days ago - Credit Team LeadCorporate Headquarters12575 Uline Drive, Pleasant Prairie, WI 53158Are... ...Then you belong at Uline! As a Credit Team Lead, you will manage a dedicated team of... ...help your team succeed.Step in to resolve customer account issues and evaluate orders stopped...Full time
Uline Shipping Supplies
Pleasant Prairie, WI1 day ago $22 per hour
...Seasonal (2-3 months) Compensation: $22 / hour Industry: Wholesale & Distribution About the Role Our recruiting firm is partnering with a leading distributor serving businesses across North America to identify a reliable and detail-oriented Mail Room Coordinator. This role...Contract workSeasonal workWork at office- ...Senior Customer Operations Manager Kenosha Branch 12355 Uline... ...s what makes Uline’s customer service legendary! As a Senior Customer... ...this legacy by empowering our team to minimize order delays and deliver... ...company, is North America’s leading distributor of shipping,...Work at officeLocal area
Uline, Inc.
Pleasant Prairie, WI20 hours ago - Catalyst Exhibits seeks a Traveling Tradeshow Supervisor to oversee on-site execution, setup, and dismantling of trade show exhibits. You will coordinate logistics with GSCs, review blueprints, ensure safety and quality, and maintain schedules and budgets. Role requires...Afternoon shift
- ...Waukegan Steel Waukegan Steel is a leading structural steel fabrication... ..., and infrastructure customers throughout the Midwest. We specialize... ...improvement, customer service, and personal growth are valued... ...support our fabrication operations team. This role is a critical...Work at office
- ...58As Uline grows, we’re looking for an experienced Accounting Manager to lead key areas of Corporate Accounting and support our financial operations.You’ll lead and develop a high-performing team while strengthening accounting processes, internal controls and reporting...Full timeWork at office
Uline Shipping Supplies
Pleasant Prairie, WI2 days ago - ...we work best when we work together as a team and values the diversity of thought, then... ...and life-saving products we make for our customers. We depend on our team members to actively... ...quality requirements. The Quality Leader leads the site Quality organization; owns and continuously...Flexible hours
Spectrum Plastics Group, A DuPont Business
Pleasant Prairie, WI3 days ago - ...Merchandise LeaderAs the Merchandise Leader, you are the Merchandising Team Leader's right hand in ensuring your store is always rocking AEO... ...(part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click HERE.Job Info:Job...Full timePart timeSeasonal workLocal areaFlexible hoursShift workWeekend workAfternoon shiftEarly shift
American Eagle Outfitters
Pleasant Prairie, WI4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Team Lead. Be the first to apply!
- customer retention Pleasant Prairie, WI
- customer satisfaction Pleasant Prairie, WI
- customer marketing Pleasant Prairie, WI
- customer engineer Pleasant Prairie, WI
- work from home customer Pleasant Prairie, WI
- customer Pleasant Prairie, WI
- customer service supervisor Pleasant Prairie, WI
- customer service Pleasant Prairie, WI
- customer service opportunity Pleasant Prairie, WI
- logistics customer service Pleasant Prairie, WI