Automotive Service Advisor

Automotive Service Advisor / Service Writer (Experienced) Mark Toyota of Plover is hiring a professional, customer-focused Service Advisor to join our busy Toyota service department. This position is ideal for someone with dealership or automotive customer service experience who enjoys helping customers, coordinating vehicle repairs, and building long-term relationships. Why Mark Toyota of Plover? As a second-generation, family-owned dealership, we take pride in delivering top-notch customer service while fostering a positive, team-oriented workplace. We value employees who are passionate about helping people and committed to excellence. Benefits & Compensation Annual pay range: $45,000 - $65,000 depending on experience Medical, dental, and vision insurance 401(k) with company match Paid training and career advancement opportunities Paid holidays and paid time off Employee discounts on vehicles, parts, and service Family-owned, team-oriented dealership environment Service Advisor / Writer Responsibilities Greet customers promptly in the service drive and provide a welcoming experience Listen to vehicle concerns and accurately write repair orders Recommend factory maintenance and needed automotive repairs Prepare and explain service estimates, timelines, and costsCommunicate clearly with automotive technicians regarding repair needs Provide status updates to customers by phone, text, or email Review completed repairs with customers at vehicle delivery Maintain strong CSI (Customer Satisfaction Index) and customer retention Schedule service appointments and help manage daily shop workflow Service Advisor Qualifications Experience as a Service Advisor, Service Writer, or Automotive Service Consultant preferred Automotive dealership experience strongly preferred Strong communication and customer service skills Ability to explain technical automotive information in simple terms Organized and able to manage multiple repair orders Comfortable using dealership management or service scheduling software Valid driver’s license with clean driving record High school diploma or equivalent Equal Opportunity Employer Statement Mark Toyota is an equal opportunity employer. We are committed to fostering an inclusive and respectful workplace for all employees and applicants. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. #J-18808-Ljbffr