MEDICAL ASSISTANT/ONCOLOGY - M-F (830-430) Float Position

Job Description

Job Description

The Toledo Clinic Oncology Department is seeking a full-time Medical Assistant (Float) to provide clinical support at various office locations which include offices in Toledo, Maumee, Oregon and Bowling Green Ohio.  The hours are Monday - Friday (8:30-4:30).

Toledo Clinic is offering a $2,000 Sign-On Bonus to qualified Medical Assistants. If qualified, sign on bonuses are payable within 30 days of hire to employees that have active and verified credentials (ex: RMA/CMA/CCMA/CPCT-A). For employees that have not yet obtained or renewed their credential, the Sign-On Bonus is payable once the credential is obtained and verified. After one year of service, qualified Medical Assistants may be eligible for an additional $2,000 Retention Bonus.

General Summary

This clinical position is responsible for controlling patient flow for physician/NP/Chemotherapy appointments. Is responsible for assisting physicians and NPs with patient care, clerical, environmental and organizational tasks. Is responsible for chart preparation for upcoming appointments. Is responsible to prepare the patient for the provider visit including collection and entry of vital signs, weight, and other pertinent clinical information needed for Meaningful Use and Review of Systems documentation. Is responsible for operation of the assigned office lab functions including venipuncture, runs, and documents lab tests/results.

This position will be utilized in all of the offices. They will be utilized to cover PTO requests, call offs and insufficient staff member to workload days. They will have a set home office. Location assignments may change the morning of the work day. Duties will remain the same regardless of location. 

Supports the Patient-Centered Medical Home (PCMH) by working with patients, families, providers and other staff to promote timely access to needed care, provide daily continuity of care coordination, and coach patients, families and care givers to understand the patient care plan and self-care management responsibilities.

Essential Duties & Responsibilities

• Consistently arrives at work on time and adheres to regular work schedule.
• Control patient flow in assigned clinic to minimize patient wait time.
• Fulfills patient care responsibilities as assigned which may include:

• Checking schedules and organizing patient flow.
• Accompanying patients to exam/procedure room.
• Assisting patient as needed (walking, transfers, specimen collection).
• Collects patient information:

• Height, weight, allergies.
• Medication Reconciliation.
• Health Maintenance.
• Social, medical, surgical history.
• Review of Systems.

• Utilizes EMR to record patient specific data.
• Identifies trigger questions for Social Determinants of Health and notifies providers of needs.
• Performs venipuncture on patients as needed and sends timely.
• Fulfills environmental responsibilities as assigned:

• Setting up and assisting with bone marrow procedures.
• Cleans exam rooms between patient visits.
• Cleans equipment.
• Verifies equipment is in working order and takes appropriate action if it is not.
• Follows maintenance schedule for all biomedical equipment.
• Orders, sorts, and stores supplies.
• Restocks exam rooms.

• Sends and receives patient medical records.
• Access all health system portals to obtain information.
• Chart preparation for upcoming visits:
  • Obtaining lab and x-ray reports, hospital notes, referral information.
  • Information related to hospital admissions.
• Coordinates with physicians re: missing test results to determine if appointment should occur.
• Completes forms and requisitions as needed.
• Exhibits excellent written and verbal skills.
• Utilizes assertive communication skills in addressing concerns or problems.
• Participates as a member of organization/institutional committees as requested.
• Able to conceive innovative strategies and ideas for the center, exhibiting “out of the box” thinking. 
• Performs job duties effectively with minimal direction.
• Initiates new ideas and projects that enhance patient care or other aspects of services and care. 
• Service as a team member among co-workers and peers.
• Participates in TCCC activities that enhance patient care and work surroundings.
• Participates in assuring that all personally identifiable healthcare information of the patient will be maintained confidential.
• Assures that any oral or written disclosure of personally identifiable healthcare information should be minimum necessary to serve the purpose of performing quality care to the patient.
• Understands any disclosure outside payment, treatment, or healthcare operations requires written patient authorization in each instance. 

• Understands and demonstrates sensitivity to the cultural diversity of patients, staff, and visitors.

Other Essential Duties May Include but Are Not Limited To

• Other duties as assigned.

Knowledge, Skills & Abilities Required

Required:

• Consistently arrives at work in appropriate/professional attire.

• Completes all tasks within established time frame.
• Adheres to all clinic policies and procedures.
• BLS or CPR certification. 
• Credentialed as a Medical Assistant (i.e.: CMA or RMA).
• Ability to excel in an environment of constant change, problems and unexpected interruptions, where extreme pressure to deliver results is expected. 
• Skills in establishing and maintaining effective working relationships with physicians and non-physician support staff.
• Knowledge of computer systems and applications.
• Working knowledge of Clinical IT applications. 
• Excellent interpersonal skills. 
• Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed. 
• Demonstrates adaptability to expanded roles.
• Ability to travel to different office locations on a regular basis.

  Education:

• Medical assisting degree or diploma from an accredited school.  RMA/CMA credential

Preferred:

• 1 year of medical office or lab experience. 
• Previous clerical experience in a physician office.
• Clinical medical office experience.
• Knowledge of health care field and oncology.
• Knowledge of specific assisting task related to oncology.
• Knowledge of information that must be conveyed to patients and families.
• Skill in performing assistance tasks appropriately.
• Skill intact and diplomacy in interpersonal interactions.
• Skill in understanding of patient education needs by effectively sharing information with patients and families.
• Ability to learn and retain information regarding oncology procedures.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize and complete delegated tasks.
• Ability to demonstrate compassion and caring in dealing with others.
• Ability to respond appropriately to instructions.