Process Consultant II

Job Opportunity At HCSC

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for supporting the process leaders/process stewards in planning, defining, developing, testing, documenting, analyzing results and/or implementing process improvement and process reengineering opportunities. Providing guidance, and support for business process activities and methods to the super process leaders/process steward. Supporting team activities, deliverables, and issue resolution. Providing support for key activities including data collection, metric definition and analysis, and root cause analysis. Supporting development and evolution of HCSC business process management methodology. Identifying best practice standards, guidelines, procedures and tools for analyzing, designing, and implementing business process initiatives.

Required Job Requirements:

• Bachelor's degree or 4 years business experience.
• 4 years' experience in process improvement and development of business metrics.
• 4 years' experience in health care role involving judgment and analytical skills.
• Experience in leading, developing, or managing employees.
• Clear and concise verbal and written communication skills.
• Experience working with all levels in the organization, leading projects and problem resolution.
• Experience facilitating group meetings including representing the company with external customers.
• Proficiency to include Word, Excel, PowerPoint, and Lotus Notes.
• Analytical and organizational skills including experience in meeting deadlines.

Preferred Job Requirements:

• Experience in Medicare Operations.
• Experience with Provider Credentialing and/or NCQA, CMS, URAC standards.
• Experience working with a project management methodology.
• Experience using quality improvement program such as Total Quality Management (TQM), or Six Sigma.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$60,300.00 - $133,400.00

Health Care Service Corporation