Customer Experience Coordinator

Job Description

Job Description

Company: The Davey Tree Expert Company
Locations: Summerville, SC
Additional Locations: NA 
Work Site: On Site
Req ID: 228935 

Compensation Data

$25-$29 hourly rate**

Position Overview

Invest in your future. Join one of the largest employee-owned companies in the nation! Davey has a unique culture that focuses on the open exchange of ideas, community partnerships, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services.

We are currently looking to add a dynamic Client Experience Coordinator to our passionate team of tree care professionals.

Job Duties

What You’ll Do: 

• Be the first point of contact and triage the needs of the clients and the office. 
• Field current and prospective client calls.
• Proposal production and contract initiation. 
• Process employee time sheets.
• Maintain various databases and spreadsheets. 
• Order and maintain office supplies. 
• Invoice, manage accounts receivable, and maintain files. 

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Qualifications

Skills We’re Seeking: 

• Minimum two-years of experience in office processes and office administration procedures 
• Outstanding telephone and communication skills 
• MUST BE:  Proficient in Microsoft Outlook, Word, and Excel 
• Ability to meet deadlines, attention to detail and accuracy 
• Expert organizational skills and ability to multi-task 
• Preferred: prior working experience with CRM and SAP systems 
• Availability for Afternoon and Evening hours 

Additional Information

What We Offer:*

• Paid time off and paid holidays.
• Opportunities for advancement.
• All job specific equipment and safety gear provided.
• 401(k) retirement savings plan with a company match.
• Employee-owned company and discounted stock purchase options.
• Group Health Plan.
• Employee Referral Bonus Program: Send-A-Friend.
• Locations throughout the United States in major cities and desirable areas.
• Career Development Program supported by industry expert safety specialists and skilled trainers.
• The Davey Tree Family Scholarship for children of employees.
• Charitable matching gift program.

*All listed benefits available to eligible employees.

The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law.

The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you at Davey. To learn more, visit Davey.com.

Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.

If you need assistance at any time, please contact us at View phone number on us.fitly.work or at View email address on us.fitly.work.

Employment Type: Permanent 
Job Type: Full Time 
Travel Expectations: Up to 25%