Front Desk Agent

Job Description

Job Description

The Boulders Resort and Spa is a large, high-end resort that spans an impressive 33,000 sq. ft. Offering a luxurious spa, championship golf, and exclusive service in a uniquely dramatic setting – 1,300 acres of the Sonoran Desert foothills with panoramic views of 12 million-year-old boulder formations. If that wasn't enough, our stylish restaurants offer captivating views from every turn and we are looking to expand our Front Desk team. If you are a person with high-end hotel or resort experience, we want to hear from you. We are seeking a dynamic, proactive individual that is self-motivated and seeking long-term growth potential at our breathtaking resort.

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Inputs information into the computerized reservations system to update and maintain records.
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.
• Hilton OnQ system experience is a plus.

Benefits of working with us:

The Boulders is a Hilton property with many amazing employee perks! Things like employee rates, discounts on food/beverage, and room to grow and develop are just some great things to look forward to as a team member.