Technical Writer

Cambridge, MA

Contract

Job Description:

• We are looking for a Technical Writer to make our existing content more complete, organize it in a more friendly way and make implementation and optimization more independently actionable by partners.

• The team mission is to be the trusted place where travelers go for the most useful information to make fast, effortless decisions. Our team helps scale the growing Travel ecosystem through high-value services and solutions that empower partners and travelers worldwide.

• The contractor will work with program managers, engineers and subject matter experts to gather business requirements and product knowledge, identify gaps and areas for improvement and create required content.

Responsibilities:

• Write, review, publish, and maintain high-quality technical content while adhering to client’s documentation standards.

• Incorporate feedback from relevant stakeholders (e.g., engineers, product managers, program managers, customers) to align content with user needs and product/program goals

• Address primary critical documentation needs as compiled in Documentation Needs Analysis and this component.

• Identify and address gaps in help content and assist with content development prioritization.

• Expand help content to make it actionable and partners more self-sufficient.

• Ensure breadth of features/functionality has been documented with best practices and sample use cases.

• Address backlog of outstanding bugs and feature requests filed against the Help Center by internal/external users.

Experience:

• Experience in technical writing, product documentation, or online publishing.

• Experience working in collaboration with technical and sales stakeholders on a daily basis.

• Must be a self-starter who is able to manage multiple tasks under tight deadlines and work independently.

• Ability to quickly grasp and communicate technical concepts.

Desired Skills:

• Experience with travel industry a strong plus.

Education:

• Bachelor's degree or equivalent practical experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.