Account Director

Account DirectorRazorfish Health is looking for an amazing Account Director that is ready to help us create the experiences that change lives. The Account Director is responsible for managing and growing the client relationship, and expanding services/business, on one or more large client accounts. The ideal candidate will have a proven record of maintaining the ultimate accountability for client satisfaction, increasing account revenue and overall growth, and experienced as a team leader.Responsibilities for the Account Director are as followed:Client FocusMay own the client relationships at the mid-senior level within the client's organizational hierarchyWith VP/Director, responsible for setting and managing client account expectationsOversees all strategy development for assigned account(s), including the development of key alliances and interactive marketing/advertising strategies that align with the client's brand and support the client's business objectives.Ensures client contact with members of internal brand team and supports Director of Delivery Management with respect to client communicationMaintains primary responsibility for the quality, strategy and integrity of all agency products/services delivered to assigned clients; resulting in the cultivation of client loyalty and retention.Engages clients on a regular basis to evaluate the success or failure of digital advertising/marketing initiatives, and plans for course correction and/or continual success as appropriateIdentifies opportunities for growth within existing client accounts/brands currently managed, and presents/positions new ideas to clients on an ongoing basis.Seek opportunities to up sell and cross-sell within the account to generate additional revenueManages profit and loss responsibility for assigned clients as well as financial forecastingDemonstrates significant knowledge of pharmaceutical marketing and is comfortable playing a leadership role with client brand teams when neededInternal FocusConsults with Client Partner to: develop ROI models and rationale for each account plan; provide ongoing consultation regarding advertising/marketing strategy; and develop fees and budget allocation models for all agency servicesResponsible for understanding the account dynamics and mobilizing Razorfish Healthware resources to most effectively meet account requirementsMay be asked to participate in new businessWith Project Manager, contributes to the development of project timeline and budgetProvides leadership, support, and ongoing guidance to members of his/her assigned project team.Ensures clear, ongoing communication regarding the client and brand strategy, strategic insights pertaining to the client's business/industry, trends, initiatives, issues and competitive intelligence, or similar to multidisciplinary team members.Inspires the team to deliver superior client solutions consistently that meet or exceed client's goals/expectationsMonitors trends in the digital marketing and advertising industry, and client industry verticals.Other requirements:Demonstrated ability to lead a team in a highly collaborative environment to develop and execute digital advertising/marketing strategies for clients in the healthcare space.A strong, strategic customer service orientation, and the ability to form long-term relationships with mid-senior level partners within client organizationsMust be able to motivate and lead others in the development, direction and execution of online communication initiatives.Some prior staff performance management experience is strongly preferred.Demonstrated budget management experience for client projects, including prior experience developing fees and budget allocation modelsStrong strategic, analytical skills and effective problem-solving skills, including the ability to develop return on investment (ROI) models.Must also be able to exercise positive judgment to assess situations, evaluate options and make decisions, and drawQualifications:7 – 10+ years of relevant experience in the account services field within the advertising industry, management consulting discipline or a similar industry requiredA minimum of one (1) year of prior staff management, development and mentoring experience preferredA minimum of three (3) years of experience as a Sr. Account Manager; or one (1) year as an Account Director strongly preferred.Bachelors Degree RequiredExperience in Marketing/promotion experience with healthcare brands is requiredA demonstrated track record of expanding business with existing customers (upselling); and experience supporting new business pitches requiredOur Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.Compensation Range: USD $97,375.00 - USD $155,961.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.