Retail Mechanical Service Advisor

Job Description

Job Description

Retail Mechanical Service Advisor

Join a rapidly growing automotive service center dedicated to honest service, high-quality workmanship, and a positive customer experience!

We are excited to invite a motivated and personable  Retail Mechanical Service Advisor to join our team. If you thrive in a fast-paced environment and love building customer trust, we want to hear from you.

Position Overview

As the primary point of contact between customers and the service department, the Service Advisor plays a crucial role in advising customers on mechanical repairs and maintenance needs. Additionally, you will support light tire sales by providing replacement recommendations, quotes, and scheduling installation. The ideal candidate is customer-oriented, organized, and comfortable in a fast-paced retail environment.

⚡ Key Responsibilities

• Customer Intake: Greet customers promptly and professionally; listen attentively to concerns and accurately document service needs.
• Estimating & Advising: Prepare estimates for mechanical repairs and maintenance services; recommend appropriate preventative maintenance options.
• Tire Sales Support: Assist customers with tire sales, including replacement recommendations, quotes, and scheduling installation.
• Shop Liaison: Communicate effectively with technicians to ensure accurate diagnostics and timely service.
• Workflow Updates: Provide clear and concise updates to customers regarding the progress of their services.
• Financial Transactions: Process invoices and handle payments efficiently.
• Relationship Management: Maintain strong customer relationships and proactively follow up with clients as needed.

Qualifications

• Experience: Previous experience as an automotive service advisor is highly preferred.
• Automotive Knowledge: A basic understanding of automotive systems and tire products is essential.
• Soft Skills: Strong sales, customer service, communication, and organizational abilities are crucial.
• Pace Management: Proven ability to multitask effectively in a busy, fast-paced retail environment.
• Tech Literacy: Proficiency with point-of-sale (POS) or shop management software is preferred.
• Requirements: Must possess a valid driver’s license.

What We Offer

• Compensation: Competitive hourly pay plus performance-based incentives.
• Growth: Paid training programs to enhance your skills and career advancement opportunities.
• Benefits: Health, dental, and vision insurance options.
• Time Off: Paid Time Off (PTO) and holiday pay.
• Perks: Employee discounts on automotive services and parts.
• Environment: A supportive, team-oriented culture with a modern, well-equipped shop.Schedule
  - Monday to Friday, 8:00 am to 5:00 pm.
  - Every  Saturday, 8:00 am to 2:00 pm. With a day of during the week 

Founded on strong family values and a commitment to exceptional service, Allen Rubber Company Inc. is a family-owned and operated wholesale tire distributor serving businesses with reliability, integrity, and unmatched expertise. For generations, we’ve built trusted relationships with tire retailers, auto shops, and fleet operators by offering high-quality products and dependable support.

Our team combines decades of industry knowledge with hands-on experience, allowing us to provide personalized recommendations, competitive pricing, and fast, efficient delivery. We proudly carry a wide selection of leading tire brands to meet the needs of every customer—from passenger vehicles and light trucks to commercial.

At Allen Rubber Company Inc., we believe in doing business the right way: honest communication, consistent service, and a genuine dedication to helping our partners grow. As a family-operated company, our customers aren’t just accounts—they’re long-standing relationships built on trust.

Company Description

Founded on strong family values and a commitment to exceptional service, Allen Rubber Company Inc. is a family-owned and operated wholesale tire distributor serving businesses with reliability, integrity, and unmatched expertise. For generations, we’ve built trusted relationships with tire retailers, auto shops, and fleet operators by offering high-quality products and dependable support.\r\n\r\nOur team combines decades of industry knowledge with hands-on experience, allowing us to provide personalized recommendations, competitive pricing, and fast, efficient delivery. We proudly carry a wide selection of leading tire brands to meet the needs of every customer—from passenger vehicles and light trucks to commercial.\r\n\r\nAt Allen Rubber Company Inc., we believe in doing business the right way: honest communication, consistent service, and a genuine dedication to helping our partners grow. As a family-operated company, our customers aren’t just accounts—they’re long-standing relationships built on trust.