Catering Manager

Position: Catering Manager General Responsibilities Identify catering opportunities and follow up on opportunities through phone calls and visits to potential catering guests. Leverage established corporate partnerships and relationships with Raving Fans®. Make the sale and secure the agreement with catering guests. Ensure Team Members are delivering a “REMARK”able pick up and/or delivery guest experiences. Follow up with guests for feedback and to inquire about their recent experience. Add value for catered events. Call guests who have previously placed catering orders at your Restaurant and tell them how much your Restaurant appreciates their business. In-Restaurant Responsibilities Manage all “Out Side Sales” production flow. Work closely with operations and kitchen staff to ensure the Restaurant has all food and paper goods needed to prepare upcoming catering orders. Ensure the catering equipment and catering area in the Restaurant are clean and organized. Create and maintain documentation around all Restaurant catering procedures. Continually evaluate all catering guest service. Be an ambassador for the brand by building relationships with local community members on a regular basis. Identify potential catering guests at catering events. Maintain and continue to grow existing catering relationships (i.e., surprise and delight a guest at work with his or her favorite Chick-fil- A menu item, mail a handwritten thank you note thanking a guest for his or her partnership with Chick-fil- A). Distribute marketing materials to potential catering guests to continue building awareness of Chick-fil- A Catering. Skills & Qualities Proven self-starter Strong leadership skills Capable and passionate about building relationships with guests Organized, strong planning and project management skills Ability to keep proper records and documentation of sales Strong communication skills Detailed and observant Ability to multi-task and delegate responsibility when appropriate Ability to make decisions quickly Resilient - able to handle setbacks #J-18808-Ljbffr