Retail Operations Representative (On-Site)

Retail Operations Representative

Bank of New Hampshire is an award-winning local bank with locations across the state of New Hampshire. We are proud to celebrate our 195th year of serving our communities and customers as the oldest independent bank in the state.

Location: Operations Center, Gilford NH

Employment Type: Full-Time (This is an On-Site Position)

Join New Hampshire's Award Winning Local Bank Where You Matter Most!

At Bank of New Hampshire, we are committed to delivering exceptional service and support to our customers, employees, and communities. As the oldest and largest independent bank headquartered in the state, we pride ourselves on our integrity, customer focus, and community involvement. We are currently seeking an experienced, detail-oriented and dependable Retail Operations Representative to join our Retail Operations team.

Position Summary:

The Retail Operations Representative plays a key role in supporting the bank's operational efficiency and ensuring accurate processing of customer transactions. This position is responsible for a variety of back-office deposit-related tasks, including processing stop payments, deposit returns, IRA/HSA servicing, account maintenance, research requests, and providing internal support to branches and departments.

Key Responsibilities*:

• Process and monitor daily Retail operations functions including overdrafts, returned items, stop payments, and account adjustments.
• Perform routine and complex account maintenance with accuracy and attention to detail.
• Respond to internal inquiries regarding deposit accounts, transactions, and systems.
• Research and resolve issues related to customer accounts in a timely and professional manner.
• Ensure compliance with all applicable regulations, policies, and procedures.
• Assist with documentation, reporting, and quality control reviews as needed.
• Support the team and department with additional tasks and projects as assigned.

*Note: These are representative only and are not intended to include all possible assignments to this position or position classification.

Qualifications:

• At least 3 years' banking experience.
• Experience working with Fiserv core systems is preferred.
• Strong working knowledge of Microsoft 365 applications (Excel, Word, Outlook, Teams)
• Advanced Excel skills with experience in reporting and data analysis
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Excellent organizational, analytical, and communication skills.
• Commitment to delivering exceptional internal service and working collaboratively with colleagues.

Education: High school diploma or equivalent required; associate degree in business or related field preferred.

FLSA: Non-Exempt

TYPE: Full Time

Schedule: Monday - Friday, 8:00 am to 4:30 pm (end time may vary depending on department needs).

Why Work at Bank of New Hampshire?

At Bank of New Hampshire, our work environment is fast-paced and collaborative.

Bank of New Hampshire is proud to provide our employees with competitive pay, generous benefits and paid time off, as well as paid time to volunteer and give back to the communities in which we operate and live. We also provide our employees with tuition assistance, internal training opportunities and more!

Other Benefits Include:

• Medical, Dental & Vision coverage effective day one of employment
• Health Savings Account
• Paid vacation and paid time off for volunteer work
• Incentive Compensation Plan (Bonus) based upon performance and plan guidelines
• Company paid Short- and Long-Term Disability
• Company paid Group Term Life/AD&D Insurance
• Voluntary employee paid benefits such as AFLAC
• 401(k) with company match
• Employee activities and recognition
• Employee Assistance Program
• Tuition Assistance

For immediate consideration, please submit your fully completed employment application, and resume online.